Job Description

About This Role

The Site IT Stakeholder Success Lead will facilitate alignment between IT and an assigned line of business. The Stakeholder Success Lead will  be focused on ensuring that stakeholders are succeeding to achieve their goals with the IT system they are provided. To ensure “success” means working closely with stakeholders to understand their business strategy and evolving, needs, challenges, opportunities, and associated priorities. And then, to ensure their automation and information needs are properly met by working collaboratively with other members of their functional unit and/or other functional units. Stakeholder Success Leads do not just seek out and then funnel problems or issues to system owners but rather take an active role in helping to solve the problem. In all cases, the primary responsibility of the SSL is ensuring the effective on-going delivery and customization of IT services to stakeholders.

Stakeholder Success Leads are a critical part of the face of IT. They represent ALL of IT to the stakeholder community they serve.

This role emphasizes outcomes (stakeholder success) as opposed to process (relationship management / partnering). Clearly, partnering and relationship management are important activities but what matters most is that our stakeholders are successful, and this requires a certain mindset and approach to the way in which we work with them. It means looking to solve problems rather than processing demand for system requests. It means going beyond the initial request and understanding what success is for the stakeholder - and looking for the best way to drive that success.

This role will be based in the respective manufacturing site and is a full-time on-site role.

What You’ll Do

• Effectively facilitate dialogues to identify business issues, challenges and areas of opportunity that can be addressed through technology.
• Manage business technology priorities for an assigned line of business.
• Align the IT portfolio and roadmap to the business strategy and objectives.
• Build detailed understanding of how business processes and outcomes are operationalized through technology.
• Lead discovery, assessment, and business case development for technology investments and ensure those investments are delivered within financial targets.
• Capture basic user and functional requirements and key design considerations.
• Direct IT delivery based on the IT portfolio and business priorities, while ensuring progress is on schedule, within budget, and outcomes are high quality.
• Ensure smooth execution and clear lines of communication between cross-functional IT teams and business areas impacted.
• Negotiate and draft effective contracts and agreements with third parties to ensure successful engagement outcomes.
• Drive adoption of IT standards and solutions and identify opportunities to innovate.
• Continually refresh personal knowledge of industry trends and developments to improve solutions.
• Manage IT projects being delivered to stakeholders (when appropriate based on scale, area, applications involved, and resources deployed) Organization Leadership.
• Engage and coach people to effectively prioritize work, develop themselves personally and professionally, and ensure they have fulfilling professional experiences.

Qualifications

Who You Are

You are an experienced IT professional who has solid manufacturing process knowledge and experience with modules for ERP and Manufacturing Execution Systems.  You have a track record of successfully developing and leading a manufacturing IT, automation or quality team.  You thrive in a fast paced, dynamic environment and seek continuous improvement opportunities.

Required Skills

• BS/BA required in Life Sciences, Engineering, or IT related Discipline Relevant industry certification or training (if applicable).
• 12+ years’ experience working and supporting manufacturing applications in IT or engineering within Pharma/Biotech industry.
• Solid level of expertise in ALL of the following areas: Business Analysis, Business Process Improvement, Process Analysis, Business Case Development, Demand Planning, Requirements Analysis, Requirements Definition and Management, Solution Planning, Stakeholder Relationship Management, Stakeholder Satisfaction Measurement, High Level Design, Agile Methodology, Project Management, Financial Management and Forecasting, Vendor Management, Contract Management.
• Experience working and managing a large manufacturing site while leveraging global IT and a geographically dispersed systems integration partner to provide and assure 24/7 support. Collaborate with vendors to ensure timely and appropriate service levels while driving productivity and cost improvement without any compromise of service availability for PO&T.
• Experience working in a Life Sciences regulated environment and strong command of software validation and GxP processes.
• Experience supporting and managing compliance and internal / external audits.
• Ability to effectively manage, coach and develop IT team.

Additional Information

Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives.” Guy Hadari – Chief Information Officer- Biogen.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.