Job Description

About This Role

Lead People Services Coordinator is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. This position is responsible for complex problem resolution and case management for a designated region. Respective country specifics and basic labor regulations must be known and applied when delivering service. 

Lead People Services Coordinator delivers HR processes and, in some regions, also covers benefits, time and attendance and payroll activities. S/he liaise with HR Partners and CoEs to deliver timely and quality service, meeting set KPIs. 

S/he is also responsible to come up with new enhancements to the processes run on this position, aimed at customer focus as well as cost and time effectiveness.

What You'll Do

• Manage regional program services (onboarding, offboarding, workforce management, system updates and reporting; benefits, time and attendance and payroll – in some regions). 
• Collaborate with respective HR Partners and subject matter experts from CoEs to resolve and document complex issues raised by employees. 
• Complete processes in HR systems based on global procedures.
• Responsible for the management (creation, updates) of SOPs and process maps. Participation in knowledge sharing and training of other team members. 
• Achieve set KPIs and goals, adhere to established customer service standards.
• Perform special projects as assigned by the management team.

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Qualifications

Who You Are:

You are a seasoned HR professional with languages and a passion for excellence and a commitment to service. You have a talent for tackling complex issues with a cool head and a service-oriented attitude. You possess critical thinking skills and judgment that guide you in interpreting HR policies and procedures. Your proactive approach and ability to maintain professional relationships make you a valued team player. As someone who is eager to share knowledge and contribute to team growth, your energy and organizational skills set you apart. You're fluent in both business English and Spanish, and any additional languages are a welcome bonus. You are comfortable navigating HR/IT systems and have a knack for picking up new technical skills with ease.

Required Skills:

• Bachelor’s degree in a relevant field.
• Minimum of 2 years of experience in human resources, benefits, or payroll.
• Proficiency in business English and any additional languages from the following: German, Spanish, or Italian is mandatory.
• Strong understanding of HR policies and procedures, with the ability to communicate them effectively.
• Proven track record in critical thinking, problem-solving, and judgment.
• Experience in training and knowledge sharing within a team.
• Excellent listening skills and patience to work with diverse employee groups.
• Professional relationship-building capabilities with a proactive and can-do attitude.
• High energy and ability to organize and prioritize workload efficiently.
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• Competency in learning and understanding HR/IT systems and general computer skills.

Additional Information

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.