Job Description

About This Role

Care Manager is responsible for maintaining and developing relationships with key clients and stakeholders, such as medical experts on KOLs level and HCP practitioners, pharmacy chains, pharmaceutical wholesalers, medical institutions, and other large medical entities.
Care Manager ensures clients use the products and services in the most efficient and suitable way according to their needs. To achieve this, they must collaborate closely with customers to understand their needs and expectations, and then provide them with appropriate solutions and services. Care Manager is responsible for implementing the sales and marketing strategies with appropriate and efficient tactics’ utilization to meet the company goals

What You’ll Do

1. Achieving sales goals:

• Work toward overachievement of sales goals set by the organization
• Prioritize activities that drive market share
• Apply marketing and business strategy/tactics in order to maximize sales outcomes
• Consistently operate in the professional selling approach
   

2. Business planning:

• Develop and execute a territory plan that includes prioritized regional goals
• Analyze data to identify viable opportunities
• Coordinate and utilize available resources (plan and organize regional events, programs, luncheons, materials)
• Understand and leverage business analytics to maximize regional opportunities
   

3. Leveraging and coordinating resources:

• Take lead role in mobilizing resources in support of customer needs
• Use resources in a smart and impactful way
• Dig beneath surface and seeks resources that address the core of an issue
• Align with other ABMs in overlapping territories
• Collaborate with internal teams and cross-functional partners to advance programs and initiatives
• Improve customer’s service and patient outcomes by x-functional teamwork
   

4. Supporting successful patient outcomes:

• Closely track progress of new patients starting treatment (as appropriate in the geography and according to law requirements/restrictions)
• Inform healthcare providers and other stakeholders regarding access (e.g. infusion) and reimbursement programs (as appropriate in the geography) and ensures appropriate service of Biogen
• Ensure availability of product (where applicable)
• Interact appropriately with internal compliance experts to ensure efforts are aligned with relevant laws and regulations
   

5. Maintaining best in class knowledge:

• Demonstrate industry-leading understanding of disease state, products (Biogen and competition), clinical practices, market dynamics, and healthcare systems
• Proactively seek external opportunities for learning, including conferences, seminars, and professional associations
• Participate actively in training to acquire and advance knowledge
• Are seen as the internal and external expert and is used as internal resources for day-to-day questions 
   

6. Conducting administrative follow-through:

• Keep timely documentation (e.g., expense reports, compliance related) and provides inputs required for planning and coordination
• Ensure performance of Frequency of sales calls on designated customers in the territory
• Make appropriate use of processes and technology and constantly operate in the professional selling approach 
   

7. Maximize patient pull-through:

• Understand and address challenges that arise at all stages in the process, including but not limited to patient identification, treatment access (e.g. infusion), and reimbursement, as permitted in the given geography

8. Compliance:

• Respects internal and legal standards; reports safety and quality issues according to company rules

Qualifications

Required Skills:

• Several years of pharmaceutical/health care experience in specialty sales
• Proven and sustained track record of reaching and exceeding sales goals 
• Experience in neurology and drug programs required
• Strong selling skills and interpersonally savvy
• Excellent knowledge of the Poland healthcare Market
• Good IT skills 
• Ideally, experience in project management
• Fluent in Polish and English (spoken and written)

Additional Information

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.