Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.
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Make your impact within a rapidly growing Fintech Company
As our Product Operations leader, your mission will be to dramatically increase the quantity and quality of software delivery and design execution across the company, leading to better customer experiences and business outcomes. You will do so by building a program that drives adoption of best practices and tools, facilitates sharing of learnings across teams, and proactively manages conflicts and dependencies. This role requires independence and initiative, and the ability to manage change effectively with people at all levels across the organization.
- Develop and mature the way we build, design, and launch products at BILL
- Improve the Product Development Lifecycle process and Design Operations practices, and own ongoing management
- Be the organization evangelist for both internal and market-leading industry practices and tools, and driving their adoption across our teams, including design systems and collaboration tools
- Partner with engineering and design teams to drive delivery and outcome excellence, ensuring we deliver for both speed and quality
- Work closely with cross-functional teams as the primary point of contact to improve communications, enhance visibility into product roadmaps, design timelines, and outcomes
- Lead strategic efforts to improve team processes, collaboration, and communication between product, design, and engineering teams
- 7+ years of experience in product operations and design operations, or a related field
- Experience developing complex operational and change initiatives, and partnering effectively with stakeholders to drive adoption
- Developed and fostered trusted relationships cross-functionally to enhance overall product and design strategy alignment
- Experience with roadmapping tools such as Productboard, program management tools such as Asana, Jira, Confluence, and design tools like Figma or others is desired
- Deep empathy for small business customers and their day-to-day lives, and curiosity to understand their needs
- Excellent written and verbal communication skills with strong organizational skills and ability to influence at all levels
Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle
$184,700-$230,900 USD
Zone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts
$166,200-$207,800 USD
Zone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina
$157,000-$196,300 USD
Let's talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
We live our culture and values every day
At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real-embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.