Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.
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Make your impact within a rapidly growing Fintech Company
As a Senior Product Designer on the Spend Controls team, you will play a critical role in shaping the user experience for products managing a $15 billion customer payment volume within our BILL Spend and Expense platform. Your primary focus will be helping significantly lower the percentage of declined transactions while delivering an unforgettable software experience that:
- Helps customers set up and manage their funds with a high degree of trust that funds are being used appropriately
- Helps customers set up and communicate their spend policies and other spend controls
- Helps people understand how they can spend money
- Getting spend approved by the right people and at the right time
- Handles design challenges and explores innovative solutions. Manages design projects that have a significant impact on product areas.
- Exhibits a deep understanding of user personas and their pain points. Challenges and influences the team's understanding of the problems.
- Develops a strategic perspective on how design aligns with and supports business strategies/metrics.
- Delivers simple, elegant designs that exhibit a higher level of sophistication. Balances aesthetics with usability to create designs that delight users and create business value.
- Takes a leadership role in design discussions with cross-functional teams. Adapts messaging to different levels of the organization, from individual contributors to mid-level managers. Provides in-depth explanations of design choices, connecting them to user needs and business goals.
Collaboration & Teamwork: Collaborates across departments, fostering cross-functional collaboration as co-lead with Product Management and Engineering Management. Demonstrates effective communication within and outside the immediate team.Plays a role in defining design strategies that align with the team's objectives. Provides input into the team's roadmap based on design insights. Partners with Product Marketing Managers to influence go-to-market strategy.
Knowledge & Experience: Leads design critiques and workshops, guiding the team. Collaborates with other departments to facilitate cross-functional workshops. Acts as a role model for positive team dynamics. Exhibits in-depth knowledge of design principles and industry trends. Possesses in-depth knowledge of the product's ecosystem. Analyzes competitors and contributes to strategic product decisions. Leverages knowledge from Sales and Support to better understand and serve customers. Leads user research initiatives. Utilizes research insights and data to inform design strategies. Expands toolset to include advanced prototyping tools.
We'd love to chat if you have:
Experience: 5+ years of experience in product design, with a proven track record of leading design projects from concept to launch. Previous experience in FinTech or a related industry is a plus.
Skills: Proficiency in design tools such as Figma and Adobe Creative Suite.
Product Design Craft: Ability to take on more ambiguous assignments and elevates design artifact quality with fewer roadblocks. Execute with no guidance; begin to mentor other designers. Achieve a higher level of consistency and aesthetic and Anticipate challenges with variation (what might break a layout). Know when to leverage what we have in the design system and when to push for new or improved components
Cross Functional Collaboration: Viewed as an accountable and humble cross-functional partner. Able to influence PM prioritization with user data. Has established regular contact with CX and can triage CX info into solution hypothesis
Business & Customer Acumen: Incorporate a wide variety of voice of the customer sources. Influence Product Management prioritization with user data. Triage regularly collected customer experience info into solution hypotheses.
Communication: Sought out by other designers to guide and mentor in their communication. Draw connections beyond their area they've been assigned to. Judge and choose work that more effectively helps achieve business targets. Share business impact stories gained through trial and error as they solve BILL problems, and rely less on secondary knowledge or stories. Brought to the table because of the questions no one else is asking about the customers.
Influence: Advocate for user-centered design principles to stakeholders. Consistently influence others to prioritize design solutions, connect customer stories to their design rationale. Cross-functional peers seek you out for subject matter expertise.
Education: Bachelor's or Master's degree in Design, Interaction Design, a related field, or equivalent practical experience.
Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones
Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle
$132,400-$159,000 USD
Zone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts
$119,200-$143,100 USD
Zone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina
$112,500-$135,200 USD
Let's talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
We live our culture and values every day
At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real-embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.