Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.
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Make your impact within a rapidly growing Fintech Company
BILL is seeking an experienced Senior Partner Support Engineer to join our team. This role will provide exceptional technical support to our embedded partners, manage service requests and projects, troubleshoot API and integration issues, and triage high priority incidents within SLA. The position is part of the Partner Engineering Support team within the Platform (Partners) Engineering team.
This role requires working directly with VIP integration partners via multiple communication modes (support queue, phone, meetings, scorecards, status pages, and in app) and act as liaison between partners, end user support, and engineering teams. You will participate in the team on-call rotation to provide incident coverage after-hours and weekends as needed, usually one week per month. You will work closely with engineering to manage special projects and technical changes with partners. You will also support API developers building their own software integrations with our platform. Our team seeks to improve client satisfaction by practicing, developing, and implementing Bill.com service standards.
To ensure success as a Senior Partner Support Engineer, you should have in-depth knowledge of engineering processes, experience in technical integrations between platforms, practiced at debugging API issues and development, a passion for support, ability to manage projects across teams and companies, and high-level communications skills. You will master a deep knowledge about BILL's products and processes and how these map to our partner implementations, and advocate for partner and API needs to provide additional solutions as our platform grows. Ultimately, a top-notch Partner Support Engineer drives partner success and retention by ensuring they have a smooth experience integrating with our platform and a responsive and capable point of contact when urgent technical issues arise.
We'd love to chat if you have:
- Bachelor's degree in Computer Science or Software Engineering or equivalent work experience
- 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes.
- Experience with coding/debugging at least 2 languages such as Java, JavaScript (web platform and Node.js), Kotlin, Swift, C#, or Python
- Experience with APIs, SSO, MDM, and web service protocol development
- Experience with JSON, XML, and other information interchange formats and structures
- Experience with REST API development
- Strong troubleshooting, analytical and critical thinking skills with strong attention to detail and ability to represent them in writing to multiple audience levels.
- Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues
- Experience with managing high priority incidents under SLA time constraints
- Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
- Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals
- Experience in creating, implementing and adhering to new processes and procedures in a technical organization
- Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
- Nice to have: previous experience in FinTech
#LI
Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones
Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle
$98,800-$118,700 USD
Zone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts
$88,900-$106,800 USD
Zone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina
$84,000-$100,900 USD
Let's talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
We live our culture and values every day
At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real-embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.