Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.
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Make Your Impact Within a Rapidly Growing Fintech Company.
BILL's Safety and Security team is committed to ensuring the well-being and safety of all its employees. Through strategic partnerships and technology solutions, and being part of the Workplace Experience team, we contribute to creating a safe environment where our BILLders do their best work.
We are looking for a highly motivated candidate who can craft and maintain a welcoming and secure environment for our employees, vendors and guests. You are critical in promoting a culture that makes employees love coming to work every day. You excel in customer service and ensure stakeholders are accommodated when they reach out to the reception desk.
You can work independently while providing exceptional customer service. You will be the first point of contact for all visitors and employees, ensuring they feel accommodated and supported by the Safety & Security team. In this role, you will manage daily front desk operations, maintain security protocols, and ensure timely communication of updates to relevant stakeholders. Your strong communication skills and ability to make quick decisions in a fast-paced environment will be key to your success in this position.
This role is based in our San Jose's office and requires an on-site presence 5 days a week with occasional after hours work as needed; remote work or relocation will not be available.
Responsibilities:
- Welcome, greet and assist employees, visitors, and guests with exceptional customer service.
- Various business administration duties including badge processing for employees.
- Sign in visitors, event guests, and employee requests through effective prioritization.
- Manage the mail room and ensure packages are received, organized, distributed or shipped accordingly and replenishment of mailroom supplies.
- Collaborate closely with Safety & Security members and Workplace Services to provide outstanding support.
- Act as a member of the emergency response team under security, supporting in emergency situations.
- Escalate incidents to the security team as needed and promote a culture of security awareness.
- Maintain a clean and organized front desk area and ensure all materials are up to date.
- Professional attire, aligned with business casual dress code, is required.
- Stay informed about company policies, procedures, and events to assist visitors and employees effectively.
- Continuously seek to improve front desk operations and enhance the visitor experience.
- 1-3+ years of experience in hospitality, workplace services, and/or customer service
- Strong English verbal and written communication skills
- Workplace related experience in the hospitality field
- Experience in badge administrating
- Punctuality, reliability and the ability to maintain a professional demeanor
- Ability to handle sensitive or confidential information with discretion
- Collaborative and positive mindset
- Consistent onsite availability during business hours
- Prompt and timely response to all communications
- Ability to escalate communications during facility emergency related incidents
- Ability to assist during emergency incidents such as building evacuations
- Ability to work in a fast-paced environment
- Proficiency in Google Workspace, OfficeSpace, Jira, Envoy, Brivo desired
- Ability to inspect and walk buildings, staircases, and the overall site as needed
- Work is mostly performed in an office environment and requires the ability to operate standard office equipment and to lift and carry parcels, packages and other items up to 25lbs.
- Model behaviors that are aligned with BILL values
San Jose pay range
$23.56-$28.51 USD
Let's talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
We live our culture and values every day
At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real-embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.