Job Description Summary
The Workflow Optimisation Consultant is responsible for the customer experience, workflow optimisation, support, (training) and education of BD's Automation customer base, who have invested in solutions in order to improve workflows and outcomes. This role is key in developing relationships with our key customers to ensure value realisation.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Our vision for Medication Management Solutions at BD
With our technical capabilities, the Medication Management Solutions (MMS) team can manage multiple systems, and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.
About the role
Medication safety & automation represents a strategic growth area for BD. The Workflow Optimisation Consultant is responsible for the customer experience, workflow optimisation, support, (training) and education of BD's Automation customer base, who have invested in solutions in order to improve workflows and outcomes. This role is key in developing relationships with our key customers to ensure value realisation.
You will work with Sales, Solutions, Marketing, Technical and Clinical colleagues to make sure that the customer has the best customer experience, developing deep and trusted relationships within the hospital environment.
Main responsibilities will include:
- Responsible for ensuring an industry-leading customer experience.
- Provides process consultation and workflow analysis of existing processes within the medication management and supply chain systems.
- Identifies current areas of inefficiency or patient/provider safety concerns, drug diversion opportunities, regulatory non-compliance and as a result identifies solutions, new revenue streams, cost reduction, etc.
- Performs workflow redesign with practice change recommendations and accompanying BD solutions to facilitate the achievement of industry-standard processes and customer strategic goals.
- Provides clinical consulting support primarily for sales to develop customer-specific strategic BD solution roadmaps. Remains engaged through customer lifecycle both through scheduled regular optimisation visits
- Collaborates and builds collaborative partnerships with all members of the Sales, Marketing, Product Research and Development, Interface, Implementation, and support teams, Customer Advocacy, and Training teams.
- Functions as the voice of the Customer.
- Collaborates with Solution Managers and Marketing to collect pre- and post-install data, as well as data throughout the customer lifecycle, to support Evidence Generation and ROI activities.
- Applies up-to-date healthcare industry knowledge to provide clinical input for new product development and software enhancements.
- Workflow improvement / SOP's using recognised process improvement practice.
- Collaborate with service support organisation in troubleshooting activities at customer sites in case of issues and provide timely and accurate verbal and written feedback to management and commercial teams on specific issues. Lead cross-team collaboration to develop data analytics and critical metric models for medicine optimisation.
- Provide data insights and business intelligence for Connected Medication Management by leveraging data analytics services.
- Lead solution workshops and discovery sessions for data analytics to recommend the best-fit solutions for Connected Medication Management.
- Responsible for maximizing customer value/satisfaction by aligning complex product solutions & services with key customer initiatives.
- Proactively and with a regular cadence, demonstrate to the client the defined value of partnering with BD MMS pre-and post-sales.
The role will require travel across the UK/I & Nordics in support of colleagues & customers as needed, including overnight travel to meetings, training courses and conferences outside of the Region will be necessary from time to time.
The position is remote, with travel to customer sites in the territory within the Hub.
Estimated travel: ca. 50-70%
About you
- We are looking for individuals with a Pharmacy degree or equivalent experience in nursing, pharmacy IT, or pharmacy tech. Experience in medication management in oncology, distribution, and clinical services is required. Clinical informatics background advantageous.
- Excellent customer interaction skills with the ability to communicate and influence at all levels.
- 5 Year's Experience in Clinical or Hospital Pharmacy Services.
- Diligent and analytical, able to interpret data and recommend conclusions drawn from data
- Lean certification is desirable, and demonstrating lean thinking is a minimum requirement.
- Experience in continuous improvement projects is desirable.
- Proactive and goal-oriented with the ability to take initiative and the courage to motivate change.
- Ability to work both independently and within a team environment.
- Flexible attitude and ability to handle changing priorities.
- Current driving license.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
GBR Winnersh - Eskdale Road
Additional Locations
Work Shift