Job Description Summary
The Workflow Optimisation Consultant is responsible for the customer experience, workflow optimisation, support, (training) and education of BD's Automation customer base, who have invested in solutions in order to improve workflows and outcomes. This role is key in developing relationships with our key customers to ensure value realisation.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Our vision for Medication Management Solutions at BD
With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.
About the role
As a Workflow Optimisation Consultant, you will work with Sales, Solutions, Marketing, Technical, and Clinical colleagues to ensure the best customer experience and develop deep and trusted relationships within the hospital environment.
The Workflow Optimisation Consultant is responsible for the customer experience, workflow optimisation, support (training), and education of BD's Automation customer base, who have invested in solutions to improve workflows and outcomes. This role is key in developing customer relationships to ensure value realisation.
Main responsibilities will include:
- Responsible for ensuring an industry leading customer experience.
- Provides process consultation and workflow analysis of existing processes within the medication management and supply chain systems.
- Identifies current areas of inefficiency or patient/provider safety concerns, drug diversion opportunities, regulatory non-compliance and as a result identifies solutions, new revenue streams, cost reduction, etc.
- Performs workflow redesign with practice change recommendations and accompanying BD solutions to facilitate achievement of industry standard processes and customer strategic goals.
- Provides clinical consulting support primarily for sales to develop customer specific strategic BD solution roadmaps. Remains engaged through customer lifecycle both through scheduled regular optimisation visits
- Collaborates and builds collaborative partnerships with all members of the Sales team, Marketing, Product Research and Development teams, Interface Teams, Implementation & Support teams, Customer Advocacy, and Training.
- Stays active and engaged with important healthcare related organizations to stay abreast of healthcare trends and changes in Pharmacy/Nursing practice that impact our business or customers.
- Functions as the voice of the Customer.
- Collaborates with Solution Managers and Marketing to collect pre and post install data as well as data throughout the customer lifecycle to support Evidence Generation and ROI activities.
- Applies up-to-date knowledge of the healthcare industry to provide clinical input for new product development and software enhancements.
- Workflow improvement / SOP's using recognised process improvement practice.
- Collaborate with service support organisation in troubleshooting activities at customer sites in case of issues and provide timely and accurate verbal and written feedback to management and commercial teams on specific issues.
The role will require travel across the UK/I & Nordics in support of colleagues & customers as needed, including overnight travel to meetings, training courses and conferences outside of the Region will be necessary from time to time.
The position is remote, and it involves travelling to customer sites within the Hub territory.
About you
- Excellent customer interaction skills
- Detail-oriented and analytical
- Project and Program management experience with complex projects
- Lean certification is desirable, and demonstrating lean thinking is a minimum requirement.
- Experience in continuous improvement projects is desirable.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
GBR Winnersh - Eskdale Road
Additional Locations
Work Shift