Job Description Summary
1．Field Engineerの技術サポートおよびドイツへのトラブルエスカレーションマネジメント
2．サービススペアパーツ使用実績と在庫管理
3．サービストレーニングマネジメント
4．フィールドサービスデータマネジメント
Job Description
Job Summary:
The purpose of this position is to provide technical support for field service activities by answering questions on product use, application, and operation in order to maximize customer satisfaction. The person in this position will also provide training to customers.
Responsibility:
1) Answering inquires from field service engineer (phone, email, fax, etc.) regarding product information, applications, specifications, or troubleshooting issues
2) Preparation of material required for training and instlation for customers
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3) Manage product data including manuals, brochures, catalogues, etc.
4) Manage spare parts stock and usage.
5) Maintain close communication with related departments such as manufacturing, quality control, and SCM
6) Plan and execute other tasks defined by management
Qualification:
- College graduates (preferably majored in life science/biotechnology/medical engineering/electronics engineering/mechatronics engineering)
- At least 3 years experience in technical support
- Proficient in English (TOEIC score 600 or above), native speakers preferred
- Knowledge and experience in medical field is preferable
- Experience in customer training is highly desired
- Self-motivated and team oriented
- Able to travel frequently within Japan (domestic business trips are frequent)
Primary Work Location
JPN Tokyo - Minato-ku
Additional Locations
JPN Osaka
Work Shift