Job Description Summary
We are looking for a Technical Service Sales Representative in Benelux.
This role sits within BD Technical service unit and will report into the Services Sales Team Lead North
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
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To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become amaker of possiblewith us!
Our vision forTechnical Servicesat BD
The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams. As a trusted partner, we help our customers to improve patient outcomes every day.
About the role
The core responsibilities for this role will be to convert, renew, sell & upsell service contracts from existing and prospective customers through a customer centric approach and assist them in selecting those best suited to their needs. You must be dedicated to spending time on the phone with (prospective) customers.
Main responsibilities will include:
- Handle service sales call flow as first point of contact for internal & external customers (phone & e-mails)
- Identify, qualify, and close service sales and perform contract opportunity management according to the processes, systems and tools in place.
- Negotiate customer proposals by phone and emails
- Provide existing customers revised agreements as required (upsell) and renew accounts according to agreements on an annual basis
- Prepare and send service contract material to customer: offer letter, agreement terms & conditions, quotation, tender documents, RFP, RFQ, etc.
- Prepare time & material (T&M) quotations for non-contract customers with inputs from the Service operation team
- Collect purchase orders from customer and timely invoice service contracts according to our forecasting planning in order to meet our financial goals
- Build and maintain service contract records and data quality in Service Max system, SFDC & LOTS as required
- Own the financial sales goals and performance at countries/territory level
- Establish long-term, ongoing relationships with customers, increase presence at key accounts
- Communication and close collaboration with regional Sales Manager, Sales Representative, Marketing teams, Technical Service leaders
About you
- Strong listening and negotiation skills
- Sales experience in a commercial environment and/or healthcare industry is a plus
- Excellent verbal and written communications skills
- Result driven & committed
- Ability to work both independently and within a team environment
- Language skills Dutch, English , French is a plus
- Knowledge of MS Office products including Word, Excel & Outlook, knowledge of Salesforce, SMAX is an advantage
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit:https://bd.com/careers
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Primary Work Location
BEL Erembodegem - Dorp 86
Additional Locations
Work Shift