Job Description Summary
Are you experienced in managing service operations in a highly regulated, fast moving environment, involved with day-to-day operational activities as well as integration and continuous improvement? Are you currently open to new job opportunities?
BD is currently recruiting a Field Operations Team Leader. You will lead a team of field engineers ensuring customer satisfaction across the Western Europe region. You will be responsible for managing meeting the department's goals and targets and maintaining and continuously improving the support provided to all our customers.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.
Main responsibilities:
- Lead the service team and participate to deliver high quality, efficient & professional, on time and within budget services relating to: Pre & post-sales support, Maintenance & Repair, Inventory management, and other Services
- Build a high performing team with the right mind set to support the business and customer needs.
- Collaborate with the regional service leader to develop team strategies that align with the BU's regional and local business goals. This will help us provide excellent service, drive revenue growth, save costs, and improve operational efficiency, all while keeping our customers happy.
- Build customer relationships to provide an outstanding customer experience and focus on growth opportunities and maintain high levels of satisfaction.
- Identify opportunities of improvements (Efficiency, productivity, etc) and execute them in a project mode.
Preferred profile
- Minimum of Bac+2/3 or equivalent higher education in electronics certification for electromechanical devices, preferably in the medical field.
- Proven experience of minimum 5 years in a field function at a managerial level.
- Strong leadership, people & customer management experience is critical.
- Fluent English is required for this position (internal and external training and communication in English).
- Demonstrated IT skills in : Performing installation and support of interface software, In the use of integration tools, Server-based solutions
The role will require travel across the WEST Region (France, Belgium, Netherlands & Luxembourg) and at time Europe in support of colleagues & customers as required. Travel to meetings training courses and conferences will be necessary from time to time.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
FRA Rungis Cedex - Bâtiment Londres
Additional Locations
BEL Erembodegem - Dorp 86
Work Shift