Senior Manager, Change Management

Job Description Summary

The Senior Manager, Change Management is responsible for developing and implementing change management strategies for large-scale internal change initiatives. Responsible for simultaneous management of multiple change management projects. Craft messaging tailored to the target audience. Collaborate with senior leaders in a matrixed organization to align strategy, messaging, and drive change adoption. Additionally, the individual will coach and mentor change management capabilities within the team and broader organization.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

• Develop actionable change management strategies for large-scale internal change initiatives with clear goals and expected outcomes
• Drive timely and meticulous execution of change management plans, with measurable success metrics and systemic means to assess and adapt plans as required
• Building excitement for change and inspiring change adoption for BD Excellence aligned to corporate strategy for individual contributors, managers, and executives
• Form, influence, and indirectly lead networks of change champions
• Run multiple projects and deadlines simultaneously with meticulous attention to detail and accuracy
• Build and scale a simple, structured, adaptable, and repeatable change management approach to help individuals and teams transition during transformation journeys
• Coach, mentor, and develop change management capabilities within the BDE & BT team and in the MMS organization (e.g., storytelling, change management)

• Create, maintain, and articulate compelling audience-based impact messaging and collateral for a large portfolio of transformation efforts (e.g., technology/tool/innovation enhancements, continuous improvement, problem solving, retrospectives)
• Perform relevant quality and risk reviews of communications, proactively identifying risks, raising them with teammates/ internal customers and suggesting potential courses of action
• Create clear and engaging narratives and content (e.g., Leader guides, emails, FAQs, intranet posts, Viva Engage posts, presentations) that simplify complex and nuanced information related to change management plans

• Handle a complex stakeholder set in a highly cross-functional matrixed organization, working in a highly cross-functional environment, developing strong relationships, and influencing partners
• Partner with senior leaders to align messaging and maintain consistency across all touchpoints
• Work independently and entrepreneurially and see projects through from end-to-end

• Bachelor's degree in a related field (e.g., business administration, communications, economics), is required.
• PROSCI Change Management Practitioner
• PROSCI Change Management Train the Trainer
• Agile certifications preferred

• 10+ years of relevant experience in building, leading, and driving comprehensive organizational change & communications strategies
• 5+ years of experience in coaching change management methodologies and building/scaling change management centers of excellence (COE)/community of Practice (COP) to support business transformation
• Experience partnering with VP level audiences to create and lead change management and communications strategy for organizational redesign initiatives with targeted outcomes of gross profit expansion, op model simplification, and customer experience unification across disparate product platforms for service organizations in the medical technology industry
• Validated experience in leading change management for the following types of change: process, organizational design, continuous improvement projects, technology enhancements, and digital transformation projects
• Proven experience in leading change management related to lean management deployment (e.g., standard work)
• Proven experience in leading a change adoption and support team/change champion network
• Proven experience in supporting change strategy for enterprise-wide transformations
• Proven experience successfully managing change projects and programs

• Excellent verbal and written and communication skills
• Strong business acumen and organizational political intelligence
• Stong ability to predict, assess, and manage the concerns of partners throughout the change process
• Forward thinking, thrives in ambiguity, and strategic mentality

• Highly accountable - owns of tasks and duties, delivers on commitments, and acts with integrity
• Autonomous -perceptive, driven, and able to quickly integrate into a constantly evolving business problem
• Naturally curious - growth oriented and willing to ask probing questions
• Strategic - Capable of recognizing patterns, systems thinking, mental agility, and political savvy
• Ambiguity Tolerant - Energized by change and comfortable resolving certainty throughout a project
• Team Oriented - collaborates effectively and strives for team achievement
• Articulate - communicates complex ideas simply and clearly
• Meticulous - possessing high attention to detail
• Amicable - able to quickly build rapport, credibility, and trust with internal and external partners
• Compelling - communicates in a way that creates a strong desire to listen and engage

• This is an office-based hybrid role (in office: Monday- Thursday) in any of the following locations:
  
  
  • San Diego, CA (preferred)
  • Franklin Lakes, NJ
• Travel up to 25%, mainly domestic with minimal international travel.
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor Visas' at this time.
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide Relocation assistance at this time.