Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
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Microbiology Applications Specialist - Southern California (Primarily Los Angeles and San Diego, CA)
Reporting to the West Region Applications Manager, the Microbiology Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.
Responsibilities:
Technical / Application Training
- Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
- Shows skill in application of BD instrumented platforms and software by uncovering customer's needs, implementing customized solutions, and assuring rapid adoption
- Collaborates with Technical Service and Support and Field Service to enhance customer experience
- Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
- Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
- Ensures the fulfillment of and adherence to internal policies and procedures
- Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
- Drives implementation process and full utilization of BD instrumented platforms
Documentation Development
- Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms
- Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation
Sales and Marketing Support
- Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
- Supports or participates in BD sponsored Webinars and Teleconferences
- Provides technical input to MarCom and National and World-Wide Marketing Managers
- Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized
Technical Input to New Product Development:
- Participates on project teams as appropriate, aligning with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development
- Contributes to laboratory workflow productivity and other customer needs to enhance efficiency and efficacy of platform training
General
- Conducts training for BD associates in BD instrumented platforms as necessary
- Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business
Qualifications:
Education and Experience:
- B.S. Degree in Medical Technology, Biological Sciences, or Microbiology required; Advanced degree desirable.
- Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
- Minimum 5 years relevant experience within clinical microbiology testing in a clinical hospital or reference laboratory setting with
- Minimum 2 years experience in Technical, Clinical Training and Education environment required
- Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST), with of a minimum of 1-2 years of clinical microbiology lab experience required.
- Demonstrated ability to travel 75% domestically. Fleet qualified position.
- Must reside in or relocate to Southern California as this role will be primarily supporting San Diego and Los Angeles territory.
Knowledge and Skills:
- Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings
- Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments
- Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
- Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable
- Models effective training, education, and presentation/demonstration of products
- Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
- Works well in team environment
- Initiates and willingly accepts new assignments and successfully completes them
- Knowledge and experience with Technical and Application support
- Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals
- Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
- Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred
COMPETENCIES:
Sales/sales support: Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management
Teaching/training: Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation
Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including
- Preparing and completing action plans to industry and customer-service standards
- Assuring projects are on-time, in budget, and within specifications
- Determining system improvements and implementing change management
- Managing from sales support to post go-live
- Driving for results
Customer Focus: Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Required Skills
Optional Skills
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Primary Work Location
USA MD - Sparks - 7 Loveton Circle
Additional Locations
USA CA - San Diego (IDS)
Work Shift
NA (United States of America)
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$62,600.00 - $103,300.00 USD Annual