Job Description Summary
The BD Technology & Engineering team is responsible for providing technical system recommendations/requirements to BD's customers and working with the customers to deploy these servers and software in preparation for the local project team. Systems Engineers are assigned to customer projects and accounts based on regional/national organizational structures. The Systems Engineers work with the project implementation team toward the common goal of an on-time, successful system implementation. Activities include technical sales support, server deployment, software deployment, system design and initial configuration tasks. In addition to customer-facing responsibilities, this team is also responsible for many backend business functions including equipment and software ordering, product development input/R&D collaboration, solution design best practices, and quality system requirements. The Systems Engineer will work closely with R&D for IDN level build and architectural design, as well as product release preparedness participation. Organizational Readiness activities involve remote and on-site support of the product release progression and cross-functional team participation.
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Duration of Employment: This position has a three year duration, with an anticipated end date of June 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Lead Systems Engineer has experience with a wide range of BD products and related interfaces. This role involves interaction with customers, deployment teams, and other specialists. In addition, the Lead Systems Engineer provides peer support for other Systems Engineers. The effective Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate product server & software competency. The Lead Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.
Duration of Employment: This position has a three-year duration, with an anticipated end date of June 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.
Specific Duties, Activities and Responsibilities
- Assist MMS with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.
- Ensure all role related project records are accurate and up to date
- Ensuring compliance with all relevant BD policies, procedures, and applicable regulatory requirements
- Supports BD product teams to ensure the successful completion of their remediation projects
- Technical - Follow and provide feedback on technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment, system integration etc.
- Sales Support
- Peer Support
- Administrative activity
- Performs other duties as assigned
Knowledge, Skills and Abilities
Communication
- Participate in conference calls with internal customers to facilitate documentation, training, and peer support
- Establish rapport with customers (internal & external) that is conducive to a long-term business relationships
- Provide team support and in-depth product information on BD products as assigned by manager
- Must be able to lead customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication
- Provide product feedback, technical insight, and customer requirements to Senior Systems Engineers
- Optimally communicates the vision and business need for change to others and maintains a positive perspective
Technical
- Demonstrate understanding of hospital information systems, system validation, active directory, databases, and system virtualization, cloud technologies
- Provide technical sales support in collaboration with sales and demonstrate the ability to lead technical discussions and consultations at all levels of the organization
- Prepare and deliver technical diagrams and presentations to our customers
- Communicates technical requirements and recommendations/solutions to customers and project leadership team
- Ability to interact with and guide diverse multi-functional teams with a focus on medium to large projects
- Must be detail oriented, and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives
- Provide peer support and demonstrate the ability to understand cause and effect when analyzing a process, situation, or issue
- Demonstrate problem solving, troubleshooting, and system consultation related to BD products, standard process considerations and standardization
- Install and support the deployment of BD servers and software in customer environments
- Expected to act as a customer support resource when vital
- Collaborate with customers and Senior Systems Engineers on confirming specifications/requirements
Administrative
- Provide feedback to product documentation
- Participate in specialized projects and teams
- Work independently
- Align with all Central Server & Software Deployment Policies and Procedures
- Accurate completion of project documentation
- Monitor and supply updates on escalated critical issues
- Possess excellent organizational skills with the flexibility to readily adapt to change
- Recognize unnecessary workflow steps and identify processes that can be improved to increase productivity
- Participate in multi-functional teams with the purpose of improving process, workflow, and service
Education or Equivalent Experience:
- Bachelor's degree in a technical field or four plus years in healthcare environment with technical (systems) involvement and computerized system applications.
- Experience in healthcare information systems.
- Must have a solid understanding of a variety of Operating Systems and software applications, including BD products. Experience with medium/large projects required.
Certifications:
Certifications and/or strong experience include:
- VMware SQL/DB Admin MCSE / MCSA Networking HIPAA Active Directory IT Security Azure AWS
Other:
- Must be able to lift a minimum of 80 lbs. This position may involve pushing, pulling, stooping, bending, and lifting.
- Must provide proof of, maintain current immunizations, and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites to perform crucial job functions.
- Must possess and maintain a current driver's license and meet BD's auto safety requirements.
- Travel may range from 10% - 25%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from a home office.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
Optional Skills
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Primary Work Location
USA CA - San Diego Bldg A&B
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information