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"We are seeking an Executive End User Support Analyst within IT Site Solutions & Services. This role is responsible for providing expedited IT solutions to our C-level executives and their executive admins, offering white glove, concierge IT support services for VIP Associates.

We are looking for individuals who embody values and behaviors with positive energy, have a genuine love for technology, a visible willingness to help and possess a true passion for customer satisfaction and delivering an excellent user experience."

Executive End User Support Analyst within IT Site Solutions & Services, responsible for facilitating

expedited IT solutions for our C-level executives and their executive admins within the company, offering

white glove, concierge IT support services for job group 7 and greater.

Job Description

Job Responsibilities:

(Primary Duties, Roles, and/or Authorities)

• Active member of a global virtual team, who in turn is responsible for:

o Executive End User IT Support of C-level executives and their executive administrators,

plus all VIPs (job group 7 and higher)

o Meeting concierge services (internal, external & remote)

o Possible support of BD Board of Directors-on and offsite Meeting support, IT support

o Executive's and executive administrator's Mobile device maintenance, configuration and

procurement

o Office hardware installation, maintenance, configuration and procurement

o Partner with Executive Administrators with meeting support and consultations,

o Onboarding and assisting new executive hires

o Maintaining customer confidentiality in all ways.

o Partnering with the Global Executive Support team to facilitate large scale events both

online, onsite and offsite.

o May include evening work and/or weekend work occasionally.

Education and Experience:

• BS/BA degree required in Computer Science, Business, or applicable certifications with 5 years of

service desk and/or customer service experience.

• 5+ years of I.T. experience in a team environment, preferably in an executive support type

capacity.

• MS certified, ITIL certified, Six Sigma certified (preferred)

• Experience of working alongside C-level corporate executives in a polished, professional manner.

• Solid experience in C-level executive IT support services; 5+ years of corporate experience

• Experience in a virtual team, self-motivated work environment.

• Experience with large-scale events and mixed venues, audio visual meeting room systems and

supporting technologies for meetings of up to 10,000 attendees virtually.

• Collaboration solutions, such as MS-Teams, MS Live and Town Hall platforms.

Knowledge and Skills:

• Strong customer service and interpersonal skills

• Excellent Communication skills, polished, professional appearance and demeanor.

• Process creation and management skills

• Strong relationship building skills with contractors, vendors, and other teams.

Required Skills

Optional Skills

.

Primary Work Location

SGP The Strategy

Additional Locations

Work Shift