Job Description Summary
We are seeking an Inside Sales Representative to join our BD Technical Service unit, focusing on the UK and Ireland region. Reporting to the Services Sales Team Lead North, you will play a key role in supporting customers to find the best service solutions for their needs. This position offers an opportunity to develop or enhance your sales expertise while contributing to the healthcare sector. You will focus on converting, renewing, and upselling service contracts, primarily through phone-based customer interactions, in a collaborative and supportive environment.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
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Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
- Act as the main point of contact for customer queries, managing calls and emails efficiently.
- Identify, qualify, and secure service sales opportunities, working within established processes and tools.
- Prepare and negotiate customer proposals, ensuring agreements align with their requirements.
- Manage service contracts by preparing quotations, tender documents, and renewals.
- Collaborate with internal teams to generate time and material quotations for non-contract customers.
- Collect purchase orders and ensure timely invoicing of service contracts to achieve financial objectives.
- Build strong, ongoing relationships with customers and enhance their overall experience.
- Maintain accurate records in tools such as Salesforce, ServiceMax, and other relevant systems.
About you:
- Strong communication and interpersonal skills, with an ability to engage effectively with customers.
- Sales experience in any industry is valued; exposure to the healthcare sector is an advantage.
- Ambitious, determined, and proactive in reaching targets.
- Confident working independently and in collaboration with a team.
- Proficiency in MS Office products, with familiarity in Salesforce or ServiceMax being a plus.
- Meticulous and organised, with a commitment to accuracy and punctuality in all tasks.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
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Primary Work Location
GBR Winnersh - Eskdale Road
Additional Locations
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