Job Description Summary

Job Description

Responsibilities:

• Assist in the pre-implementation and sales process by negotiating with various stake holders such as IT security teams to ensure the acceptance of the BD Informatics solutions into the customers IT environment.
  • Collaborate with all the relevant internal and external stakeholders for implementation success including:
    • Customer stakeholders from the laboratory or other institution, IT / IHIS / LIS
    • Project Manager
    • Field Service Engineers
    • Product Specialists
    • Technical Solutions Manager
    • Lab Automation Manager
    • Country Business Leader

• Provide soltuion architecture and design information to the sales team for opportunity development and progression.

• Lead the implementation & customisation of BD Informatics (software) supporting:
  • Integrating the BD Informatics solution into the customers IT infrastructure.
  • Interfacing with BD Diagnostics instruments.
  • Connectivity to the customer's existing environment and third party software systems. i.e. HIS, LIS connectivity in hospital or lab setting.
  • Majority of hands-on time working with customers will be IT focused, working with Laboratory and Hospital IT departments to co-ordinate their provision of the server and network infrastructure required to support the BD informatics solution.
  • Other opportunities may involve pharmacy, or private sector settings and will require integration with retail or other informatics platforms.

• Perform implementation activities including:
  • Engage with customer stake holders to ensure the technical IT requirements for BD Informatics products are met prior to implementation. This includes, network port activation, VLAN/LAN configuration, firewall whitelisting, AV whitelisting, Virtual Server commissioning and SQL Server provisioning.
  • Application installation and configuration
  • Establishing connectivity of BD Informatics with all BD DS instruments and hospital / laboratory informatics systems.
  • Ensure redundancies are in place to maximise customer up time such as database backups, application file backups and VM snapshots.
  • Provide support for customer (HL7, ASTM and CSV) interface development with BD informatics solutions.

• Provide ongoing support to BD customers by providing services such as:
  • Remotely provide technical assistance when customers experience system down time or malfunction.
  • Perform software updates and upgrades as required.
  • Perform scheduled security patching as required.
  • Perform database management activities as required.
  • Escalate system defects or requests for change.

• Engage with new and existing customers to implement BD's Remote Support Services solution

• BS/BA Degree in Computer Science, Computer Engineering, Information Systems, Networking and Cybersecurity or closely related technical discipline.
• Previous experience preferred in medical technology, middleware devices (e.g. LIS, HIS and etc.), PC / IT knowledge, networking and interface protocols, experience in a hospital setting supporting IT infrastructure such as servers, virtual machines and networking.
• Previous experience deploying informatics solutions across a wide area nework for large organisation with multiple sites.
• In depth knowledge of Information Systems
• Possess technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis and troubleshooting