Job Description Summary
The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams. As a trusted partner, we help our customers to improve patient outcomes every day.
Job Description
About the role
Territory: Łódzkie voivodeship
We are looking for the technical support of the customers of BD Diagnostic, especially in the region Central Poland, but also rest Poland region, occasionally East Germany and CEE, during the pre- and post-sales phase. They ensure customer satisfaction through excellent service, which includes corrective and preventive maintenance, hardware upgrades and software updates, basic operator training and efficient management of raised incidents and customer enquiries. In this role, you will be responsible for performing (preventative) maintenance on complex on-site instrumentation to solve problems and ensure long-term performance.
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Main responsibilities will include:
- Perform repair, upgrade, and maintenance of microbiology laboratory equipment at the customer site, especially in your assigned region
- Prioritization, planning and execution of your activities according to the BD COR processes and the defined customer service level agreements
- Maintaining the personal tool and spare part's warehouse at an appropriate level for the successful execution of your tasks
- Handle the escalation and resolution of complex technical issues reported by the Customer Service Desk, customers and local service organizations
- Conduct basic technical training for customers
- Perform instrument failure analysis, screening and follow-up to continuously improve reliability
- Documentation and maintenance of all relevant data in the BD Service Management systems to ensure optimal data accuracy and high-quality customer reporting.
About you
- At least 3-5 years of experience as a field technician in high-tech medical devices.
- Bachelor's degree or equivalent education/study in a technical field (medical technology, biomedical engineering, electronics, mechatronics, etc.).
- Fluent Polish, very good communication skills in English
- You have appropriate experience in the maintenance of complex instrumentation.
- Nice to have good knowledge of computers, networks, electronics, precision mechanics and automation.
- Highly welcome experience supporting middleware solutions in hospital or laboratory IT environment, knowledge of information systems, including computer hardware, Operating System configuration, network design and troubleshooting and virtualization technologies, will be an added advantage.
- Occasional travelling within Europe is no problem for you.
- A valid European class B driving license.
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
POL Warsaw - ul. Osmanska
Additional Locations
Work Shift