Job Description Summary
Join our team as a Field Service Engineer, where you will play a vital role in delivering outstanding technical support for BD Biosciences instruments and systems. This field-based role requires overnight stays and significant travel across mainly Norway and the Nordic countries to provide on-site installations, diagnostics, and repairs, ensuring operational excellence for our customers. You will also provide remote troubleshooting and maintenance services to minimize disruptions and maintain high-quality standards. This position demands professionalism, technical expertise, and a customer-focused approach.
Our vision for Biosciences at BD
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, including reagents, tools, and services, to support the work of researchers and clinicians in understanding diseases and improving care. Backed by cutting-edge technology and more than 45 years of expertise, BD Biosciences has an extensive portfolio of flow cytometry instruments and associated reagents that are designed to empower diagnostic, clinical and research applications.
Want more jobs like this?
Get jobs in Oslo, Norway delivered to your inbox every week.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues, who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
- Provide technical support on-site, including installations, relocations, certifications, and repairs of BD Biosciences instruments and systems.
- Perform remote fixing and problem solving, bringing up cases to in-person support as needed.
- Complete preventive maintenance, upgrades, and corrective actions within required timeframes.
- Maintain detailed service records, ensuring accurate reporting and compliance with operational guidelines.
- Manage personal car stock, ensuring readiness for service tasks by maintaining required tools and spare parts.
- Identify opportunities to enhance customer satisfaction and communicate potential business growth areas.
- Adhere to quality, safety, and compliance regulations, consistently delivering excellent service.
- Assist customers with service contract details, promoting their benefits and ensuring effective execution.
About you:
- Hold an engineering degree or have extensive experience as a Field Service Engineer.
- Experience in medical device industry is a desired.
- Possess strong analytical and problem-solving skills, with the ability to work independently.
- Experienced in performing corrective and preventive tasks on technical equipment.
- Confident in adapting to new technologies and handling diverse product ranges.
- Highly skilled in delivering exceptional customer service and maintaining professionalism.
- Proficient in IT systems and tools relevant to the role.
- Proficient in Norwegian and English.
- Hold a valid driving license.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
.
Primary Work Location
NOR Oslo
Additional Locations
Work Shift