Job Description Summary

How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Technical Services
The BD Technical Service teams deliver innovative, high-quality support and services to our customers, helping them succeed every day and improve patient outcomes. Our solutions are designed and supported by the state-of-the-art technologies including automation, robotics, electronics, lasers and optical components, imaging, microfluidics, middleware, computers, IT connectivity, acquisition and analysis software, remote access and much more.

• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
• Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
• Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
• Contributes to team goals and objectives through active participation.

• B.S. Degree in Life Science required.
• Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
• Must have effective communication and customer service skills both written and verbal.
• Conversational English.
• Must be proficient using MS Office Outlook, Word, Excel.

• Excellent technical and problem solving skills of varying complexity (Please be prepared to share examples).
• Self-motivated and action oriented team player.
• Must have the ability to multi-task and be adaptable to changing business environment(s).
• Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
• Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
• Must have the ability to multi-task and be adaptable to changing business environment(s).
• Effective planning and organizational skills.

• Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
• Master of Science degree with a Molecular Biology focus preferred.
• Experience with medical devices and equipment, experience with BD equipment a plus.