Customer Service Advisor

Job Description Summary

Job Description

• Primarily responsible for customer interaction & engagement, delivering exceptional customer service.
• As part of the team, you will be responsible for inbound and outbound calls relating to new and existing orders, deliveries and responding to customer queries in an efficient and timely manner.
• Gain customers and patients' confidence, loyalty and trust by managing patient account records.
• Ensure that all orders are processed accurately, aligned with clinical requirements and follow procedures and standards within the specific time governed by our own internal service standards.
• Follow and maintain departmental work processes and procedures, including being fully compliant with IG/GDPR regulations.
• Engage with our customers, patients, and healthcare professionals to ensure that all patients have their clinical needs met, whilst proactively creating ethical opportunity to discuss BD products, which increases profitability.
• Register and onboard patients and healthcare professionals to our service, ensuring they receive a positive experience and proactive support.
• Work as part of the team and on rotation; delivering administration and phone support to our Cobweb sites and patients using a managed prescription service.
• Liaise with third party couriers to support patients with delivery updates, delays, claims and returns management.
• Work collaboratively with all colleaguesto ensure a one BD approach of service.
• Participate in improvement projects and initiatives to increase patient satisfaction, engagement and progress commercial goals.
• Embrace company culture by role modeling the BD way to positively influence behaviours throughout the team.