Job Description Summary
Join our dynamic team at BD, a global leader in healthcare innovation. As a key member of our Customer Services team, you will play a vital role in ensuring the highest levels of customer satisfaction as you will spend 90% of your time handling phone calls. You will contribute to the continued growth and success of BD by up selling and cross selling our diverse range of products. Reporting directly to the Customer Services Manager, this position is crucial in maintaining our reputation for excellence in customer care.
Our vision for Customer Service at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.
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Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
- Handle a high volume of inbound calls, addressing customer inquiries and resolving issues efficiently
- Process customer orders and patient prescriptions with accuracy, adhering to internal service standards.
- Handle diary calls and manage stoma customisation requests.
- Build and maintain strong customer relationships, providing account management support.
- Manage returned goods processing and handle customer calls related to orders and general enquiries.
- Maintain and update the Customer Care database, ensuring data integrity and accuracy.
- Collaborate with the Warehouse and other departments to ensure seamless service delivery.
About you:
- A first experience in a customer-facing role is beneficial but not required.
- Confident computer user.
- Strong organisational skills, managing multiple tasks simultaneously.
- Good at building and maintaining relationships with diverse partners.
- A proactive mentality, identifying opportunities for up selling and cross selling.
- Meticulous, committed to maintaining high standards of accuracy and efficiency.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
GBR Worthing
Additional Locations
Work Shift