What Commercial & Customer Operations contributes to BD

The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers' needs in an evolving, dynamic healthcare market.

The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as 'One BD'.

The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers. We currently have an open position for Contract Consultant, GPO Offer Development.

Accountabilities in this role

Reporting to the Manager, GPO Contract Offer Development, this position facilitates the contracting lifecycle process for BD GPO agreements across multiple US Business Segments for both consumable and capital products.

As a member of the GPO Contract Offer Development team, the Contract Consultant will contribute to the formalized process of a contracting capability within the CoE delivering contract development best practices. Through partnership and collaboration within Commercial and Customer Operations, the Strategic Customer Group sales team, Commercial Integrators, cross functional Business Partners and Legal, this role supports US Region policies, processes, and governance of GPO contracts to ensure the effective implementation of critical contract activities.

Essential Responsibilities:

• Assist with all phases of BD National, Regional and aggregation group GPO contracts lifecycle including planning, execution, amendment, extension, and retirement.
• Other duties as assigned, including but not limited to, providing cross coverage to other areas of GPO Offer Development
• Provides direction to appropriate Commercial and Customer Operations teams for successful contract life cycle management.
• Participates in contract implementation meetings, GPO team calls and other meetings as required.
• Advises Contract Operations in order to facilitate prompt responses to GPO contract issues, such as pricing and membership questions.
• Triage GPO related issues for various Business Units and field teams, providing critical input, analysis, and conflict resolution guidance.
• Subject matter expert for all daily business questions from internal stakeholders.
• Provide high levels of responsiveness, timeliness, and accuracy in contract dispute resolutions
• Maintain strategic contract information in CLM tool and SharePoint site, providing accurate executable information across the organization.
• Takes personal accountability for one's own decisions, elevates risk as appropriate.

Qualifications

Education

• BA/BS required

Skills

• Experience supporting cross functional Business Partners
• Strong problem solver with business acumen
• Proven ability to quickly establish credibility, trust, and support within all levels of organization.
• Effective communicator and a self-motivated team player capable of working in a fast-paced work environment
• Advanced proficiency in Microsoft Office, including Word and Excel, required
• Ability to travel: 5%

Key Competencies

• Problem-Solving Orientation
• Organizational Agility
• Delivering Under Pressure
• Striving for Continuous Improvement
• Customer Focus

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location

USA IL - Vernon Hills

Additional Locations

USA AZ - Tempe Headquarters

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