The BD Professional Services Department manages, plans, and coordinates the implementation of the BD Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. Project teams are comprised of internal and external cross-functional, multidisciplinary members working in synergy toward the common goal of a successful, on-time implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

About the role:The Analyst, Solution Deployment (ASD) is a collaborative member of the cross-functional project team responsible for the implementation of the Medication Management Systems Dispensing System/Pyxis products and/or Pharmacy Automation products. This involves extensive customer interaction and service. In addition, the Analyst executes assigned deliverables from the implementation plan. These projects can typically range in scope from installing one expansion unit, to being part of a project team that may install over 100 units. The Analyst must be able to clearly communicate, thoroughly document, demonstrate a fundamental ability to overcome project task hurdles/timeline delays while performing basic device installations. They may also be required to provide customer training on the use and administration of Pyxis products and/or Pharmacy Automation products. The Analyst effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction.

This field-based role is based in Vancouver, BC, Canada.

Key responsibilities will include:

• Conveys a positive image of BD to Customers, and consistently demonstrates the BD Values.
• Provides timely project task status to appropriate team members and customer.
• Establishes and cultivates rapport with customers that is conducive to a long-term business relationship.
• Participates in conference calls and customer meetings.
• Ensures all information is successfully gathered from internal and external partners to install products.
• Installs and supports product hardware and software.
• Conducts customer training on the use of Dispensing and/or Pharmacy Automation products.
• As an SME, would provide adequate customer support and be a resource, as well as provides basic problem solving and troubleshooting as needed.
• Actively collaborate and positively influence colleagues and Management to promote a strong team.
• Completes internal company and project documentation accurately and timely.
• Manages responsibilities within the allotted Project and Travel and Expense budgets.
• Works in a safety-conscious manner ensuring adherence to safe work practices.
• Reports complaints and enhancement requests regarding BD products and service per BD company policy.
• Demonstrates proficiency in product feature/functionality and operational knowledge of core BD MMS Pharmacy Automation products and solutions.
• Demonstrates proficiency configuring product-related hardware / software.
• Demonstrates knowledge and complies with established BD MMS Pharmacy Automation product implementation methodologies and tools or equivalent industry standards.
• Demonstrates basic knowledge of customer workflow. Demonstrates proficiency configuring product-related hardware / software.
• Complies with all vendor credentialing requirements.

About you:

To be successful in this role, you require

• Excellent presentation and communication skills for a wide variety of audiences.
• Strong teamwork with excellent interpersonal, written, and verbal communication skills.
• Strong business acumen and passion towards excellent customer experience both internally and externally.
• Demonstrated problem-solving, critical thinking and analytical skills.
• Strong documentation skills including attention to detail, well organized and solution oriented.
• Works well in a fast paced, dynamic environment and under pressure.
• Flexibility and ability to balance competing priorities and meet objectives.

Education and experience required:

• Bachelor's or Technical Degree.
• 2+ years' experience working in a technical role in the healthcare industry supporting implementation and training of software applications, or similar technologies.
• Fluency English (read, speak, write) with exceptional communication and presentation skills
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years; as well as meet BD's auto safety standards.
• Strong proficiency and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Outlook).
• This position requires the ability to push, pull, stoop, bend, and lift a minimum of 75 lbs.
• Ability to travel up to 80% across Canada, with trainings in the US. Position requires flexible working hours, including some nights and weekends occasionally.

Preferred experience and skills

• Professional experience in technical support, Field service. Implementation, training, and installation of dispensing and/or pharmacy automation.
• Exposure to clinical software applications is strongly preferred.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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Primary Work Location

CAN Longueuil - Boulevard Jacques-Cartier Est

Additional Locations

Work Shift

CA 0800-1630 M30 4000-5 (Canada)