Director, Social Work Care Coordination

As the Director, Social Work Care Coordination, you will be responsible for leading daily operations of Care Coordination departments for four hospitals: Banner Northern Colorado Medical Center, Banner Fort Collins Medical Center, Banner McKee Medical Center, and Wyoming Medical Center. You will call upon your leadership experience daily, including your leadership in Care Coordination and Case Management.

Your work location for this position will vary between the three Northern Colorado facilities. You will also have quarterly travel to Wyoming Medical Center in Casper, Wyoming. Your work shifts will be primarily day shifts, Monday-Friday, with having the flexibility to meet the needs of the departments. If this role sounds like the one for you, Apply Today!

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Banner McKee Medical Center is a 117-bed, acute-care hospital in Loveland, Colorado, a vibrant arts community located 40 minutes from Rocky Mountain National Park. Our hospital offers an array of inpatient and outpatient services including medical, pediatric, orthopedic, surgical, heart, cancer, and critical care. The Banner MD Anderson Cancer Center is amongst Northern Colorado's leading cancer diagnosis and treatment facilities. Banner McKee is also a Level III trauma center. We are the only hospital in the Rocky Mountain region to be designated an Epicenter for robotic-assisted gynecological surgery by Intuitive Surgical, the manufacturer of the DaVinci surgical robot. Our physicians, nurses and other health care professionals can train on state-of-the-art computerized patient simulation mannequins in our simulation center. Banner McKee is accredited by The Joint Commission.

POSITION SUMMARY
This position is responsible for the development and implementation of care and utilization management programs and services. This position provides leadership, direction and support for Care Coordination Services in the pursuit of best practice to achieve quality outcomes, reduce costs, and shape and interpret the standards required to ensure a high degree of patient, physician and employee satisfaction. This position will also have responsibilities for multiple facility/entity-specific patient outcomes related to patient goals, contractual deliverables, effective transitions of care, internal alignment initiatives, and maintaining relationships with internal and external stakeholders.

CORE FUNCTIONS
1. Plans, directs and monitors the case and utilization management program(s). Provides advice, counsel, feedback and coordination to promote a collegiality between staff, physicians and the leadership team. Ensures that development of Care Coordination services across the continuum leads to outcomes supportive of the organization's strategic plan.

2. Ensures that development of Care Coordination services across the continuum leads to outcomes supportive of the organization's strategic plan. Designs and implements processes to ensure appropriate care coordination in accordance with regulatory and standards of safety. Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate post-acute programs, services, and/or activities for the organization.

3. Provides strategic direction for multidisciplinary process improvement activities, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis and presentation of data on utilization patterns and other program outcomes.

4. Oversees personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of Care Coordination goals and objectives in accordance with company standards.

5. Establishes and oversees the financial and capital resources for Care Coordination services by monitoring operating revenue and expenses, establishing and maintaining cost control programs and developing and implementing new or revised programs and/or services. Develops and implements strategies to work with all external customers to ensure appropriate reimbursement.

6. Develops and oversees the department budget(s) in conjunction with corporate goals and objectives. This position is accountable for meeting annual budgetary goals.

7. Assesses patient satisfaction in areas of responsibility; sets a high standard for staff and leadership to improve patient satisfaction as measured by survey scores.

8. This position has facility/entity-wide responsibility for Care Coordination services. Internal customers: All levels of nursing leadership and staff and other members of the integrated health care team, for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues; physicians regarding patient care and program development; agency vendors and contracted services; staff from other health care agencies/providers and community/professional organizations for the purpose of exchanging patient and program information and insurance payers; and the Joint Commission, state, federal and community agencies regarding compliance with laws and regulations.

MINIMUM QUALIFICATIONS

Requires a Master of Social Work degree. An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a master's degree and be a Licensed Social Worker.

Requires Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) in the state worked.

Must have three years acute experience with age specific patient population in the area of responsibility and minimally three years of progressive leadership experience. Must possess demonstrated flexibility in responding to the needs of multiple constituencies with a service-oriented philosophy. Must also possess demonstrated skill in problem analysis, project management, contract negotiation, conflict resolution and oral/written presentation. Requires strong working knowledge of utilization management, care management, regulatory standards and reimbursement across the continuum of care.

PREFERRED QUALIFICATIONS

Managed care experience preferred; CCM (Certified Case Manager) preferred.

Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):
2025-08-15

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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