Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB)
The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.
In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.
The Role
The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.
Role Responsibilities
- Outreach to clients requesting and collecting KYC documentation
- Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
- Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
- Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
- Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank's processes
- Raise process issues and improvements that collectively help our clients
- Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
- Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
- Support the Outreach of both periodic refreshes as well as remediation and associated programs
- Support the Outreach of jurisdictionally or regionally stringent requirements where needed
- Ensure timely collection of client required documentation, including follow ups where needed
- Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
- Ensure performance metrics are met and any exceptions are resolved within required timeframes
- Master customer due diligence (CDD) requirements and guide clients as needed to comply
- Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
- Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
- Embrace a collaborative and output oriented culture
Required Skills
- Bachelor's degree or equivalent work experience
- Demonstrable experience in a client facing role within the financial services or a related industry
- Preferred: Certified Anti-Money Laundering Specialist ("CAMS")
- Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
- Must demonstrate a strong client focus
- Excellent interpersonal skills for motivation, collaboration and encouragement
- Professional Demeanor: Demonstrating patience, composure, and positive attitude.
- Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
- Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
- Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
- Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
- Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
Benefits of working at Bank of America:
UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
- Access to an Employee Assistance Program for confidential support and help for everyday matters
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.