Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.
In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.
The Role
The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.
Role Responsibilities
- Support the delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements
- Administer the collection, consolidation and feedback of policy observations made by clients as part of ongoing improvement of Bank processes and industry practices
- Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks
- Support the monitoring and escalation of any issue remediation concerns or challenges
- Assist in the administration of the FLU governance framework as it relates to KYC requirements
- Support the drafting and coordination of documenting processes and formal guidelines as they relate to Outreach and associated FLU processes
- Support ad hoc reporting as it relates to Outreach performance, delivery and output
- Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
- Support the design and delivery of cultural and people Initiatives and org health where needed
- Embrace a collaborative and output oriented culture
Required Skills
- Bachelor's degree or equivalent work experience
- 4+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry
- Excellent interpersonal skills for motivation, collaboration and encouragement
- Professional Demeanor: Demonstrating patience, composure, and positive attitude.
- Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
- Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
- Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
- Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
- Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word