Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
The candidate will support the In-Line Quality Assurance (ILQA) team in mitigating risk across the Global Operations organization. Leads a team of analysts responsible for monthly control execution within a LOB. Directly supports execution and management of the ILQA Program through various initiatives to drive process improvements and control performance sustainability.
This role requires a strong operational risk and compliance background, Risk Framework (QA Standard) knowledge, understanding of AML requirements and testing across multiple Jurisdiction. Acts as an ambassador of the risk culture and will support testing inspections, control oversight and execution.
Responsibilities:
- Overseeing the performance and productivity of ILQA team members responsible for conducting or coordinate Quality Inspection reviews.
- Ensuring the prompt execution of quality assurance activities, including control execution, case assignments, and timely reporting results.
- Supporting initiatives aimed at enhancing the success of the Quality Assurance program.
- Providing support for regulatory examinations, internal audits and other monitoring and inspection reviews.
- Collecting data and information related to inspection metrics to support governance activities for dashboard reporting.
- Collaborating with key business stakeholders across FLU and other Enterprise partners including Refresh Operations, COS, Compliance, Screening and GFC.
- Leverage data to identify trends and pinpoint areas for improvement to reduce operational risk.
- Develop action plans for both short -term and long initiatives aimed at mitigating future risk.
Required Skills:
- 2 or more years in Quality Control/Assurance Testing, Management, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), internal audit, risk management, process improvement, compliance, front line control role or similar business control experience.
- 5-7+ years' experience leading highly productive teams in a fast-paced environment.
- Diverse working experience across multiple lines of business and functions.
- Ability to critically think and problem solve when escalations arise.
- Strong communication abilities, organizational skills, and attention to detail.
- Strong research and analytical skills - Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
- Proficient computer/software skills - Experience with Microsoft Word, Excel, Power Point, Outlook, SharePoint, etc.
Desired Skills:
- Working knowledge of Risk, Quality Control/Assurance Framework.
- Knowledge or experience with Anti-money Laundering concepts/regulations or ACAMS Certification.
- Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls.
- Foundational knowledge of general bank policies, specific to data and privacy.
- Bachelor's degree in related field or equivalent work experience.