Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
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Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
The Prime Brokerage Operations Analyst plays an integral role in the support of hedge fund, PB clients and our institutional trade desks. The position includes providing operational support to the front line business unit and Clients directly on reporting and trade research. Responsibilities include, but aren't limited to:
-Providing status of all trades for client which are Unaffirmed by the contra party, providing detailed statuses of all failing trades and conduct research in regards to reclaims, erroneous trade bookings and settlements.
-Other responsibilities include internal reconciliation and fail research of all Prime Broker Client transactions, following up with clients and contra brokers directly to resolve aged fails, providing settlement status to clients intra-day, and performing & presenting client metrics analysis.
-Being able to take data and articulate a story to clients, the front office, and counterparties with the aim to be influential for the better.
-Continuous Improvement is an essential part of the culture within the greater group, challenging the status quo and innovating to find efficiencies within processing.
-The role includes interaction with the Front Office Business Unit and other internal support departments such as Trade Processing, Settlement, Corporate Actions and Operations Risk management.
-Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
-Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
-Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
-Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Required Skills:
-Minimum 1 year customer service experience
Desired Skills:
- 1 year of Global Markets Operations and/or Financial Services Experience
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Ability to multi-task and operate under high pressure situations.
• Excellent communication skills both verbal and written.
• Strong PC and Microsoft skills particularly with Excel (V/X Lookups, pivot tables)
Skills:
Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation
Shift:
1st shift (United States of America)
Hours Per Week:
40