Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview: Audit & Legal Production support team as part of Enterprise Technology manages Production support tasks for Audit & Legal related applications and Application management deliverables to ensure high application availability and application standards.
Job Description:
The individual will be part of Enterprise Technology - Application Production Support team responsible for providing production support and application management for applications under Audit & Legal function.
Responsibilities:
Provide application support in accordance with ITIL guidelines within the agreed SLAs.
Monitoring and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues.
Coordination of production changes across multiple teams including infrastructure and information security, as well as our development and business partners.
Ability to work independently or as a part of the team. The expectation is that this person will oversee day-to-day operations keeping the systems stable and healthy.
Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management. Resolve incidents based on customer defined SLA's.
Support production release activities.
Perform system debugging/server health checks using tools like Splunk/App Dynamics.
Perform business continuity and disaster recovery activities.
Work closely with developers and business partners on various support requirement, configuration, log management and understand business functions.
Document application support processes and procedures.
Requirements
Education - B.E/B.Tech/B.Sc/B.C.A/M.C.A
Certifications If Any - ITIL
Experience Range - 4-8 years
Foundational skills:
7+ years of IT Experience in Production support for web based application developed in Java/J2EE/.Net technologies, Linux/Unix, SQL/Oracle.
Knowledge of Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment., Mulesoft, Dynatrace
Ability to analyze and identify root cause of issues and have experience in diagnosing complex technical issues.
Excellent verbal and written communication skills.
Abilities to work effectively with various stakeholders and speak up on issues.
Desired Skills
NA
Shift time : 10:30 am to 7:30 pm & 7:30 am to 4:30 pm
Location : CHE