Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Client Billing team is responsible for billing the Large corporate, Commercial and Financial Institution clients for various cash management services provided by various BOFA branches. This includes debiting clients for monthly billing charges and handling various billing related queries, Client billing support three regions APAC, EMEA and US
Job Description
Process requests from all Billing stakeholders in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.
To handle all change requests with e2e ownership.
Responsibilities
- Process request from Client services, Sales and Business partners in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.
- Pass accounting entries to collect billing charges from the clients and, also should be able to Investigate and determine any billing discrepancies and pass necessary accounting reversal/corrective entries
- Monitor and ensure to clear all queries as per TAT
- Identify billing gaps.
- Identify risk areas in the process and escalate to manager.
- Escalate any process related ambiguities to the supervisors or manager for clarification
- Support the team manager in capturing performance related data and report MIS on a timely basis
- Have innovative approach to work and continuously identify and implement process improvements
- Seek opportunities to improve process by initiating best practices
Requirements
Education : Graduation
Certifications If Any : NA
Experience Range : 0 to 2 years
Foundational skills
- Strong communication skills - Needs to manage Voice/E-Mail communication with key APAC, EMEA & US stakeholders
- Proficient with MS Excel, PowerPoint (presentation skills) and Outlook
- Strong Accounting and Payments knowledge
- Good understanding of Business Documentation
Desired skills
- Excellent communication & email writing skills
- Ability to multitask and prioritize requests and queries
- Excellent time management skills
- Willingness to learn and adapt to changes
Work Timings : 6:30 PM- 03:30 AM IST
Job Location : Gift