Job Description:
Overview
Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
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Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
P2P/ Zelle reviews digital commerce alert. These are person to person payments through zelle app, analyst would be responsible to determine fraudulent activity and appropriate mitigation steps incase fraud identified. The process begins with the receipt of an alert triggered by a fraud strategy. Fraud analyst perform reviews of events that are alerted into queues based on rules created by our Strategies partners. The incumbent will take appropriate action based on transaction and other customer/account activity, and document the findings for subsequent efforts to contact the customer and resolve the fraud concern. Process ends when the event is either confirmed valid or confirmed fraud and remediation steps are completed.
Job Description
Individual will perform a review on fraud alert referred by fraud strategies. The incumbent will require to review account activity for fraud risk indicators, apply analytical judgment to determine potential customer impact and appropriate fraud risk mitigation. Individual to take either no action or close or refer the alert basis the review and also document the findings for further course of action.
Responsibilities
- The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank's assets.
- The fraud analyst would require to document the research conducted to support the decision taken on alert
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
- This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Requirements
Education - University Degree (preferably B.Com)
Experience Range 0-2 years of total experience in financial or other industry
Foundational skills
Basic knowledge of bank's products and services
Basic knowledge of fraud detection
Decent Communication skills both verbal or written
Working knowledge of MS Office with good keyboard/typing skills, and ability to navigate multiple system applications.
Computer literate with typing speed of 30-40 WPM with 98% Accuracy
Strong analytical skills.
Work Timings
Shift timing: Process operates 24X7; shift timing depends on product aligned to
Weekly Off : Both split/ fixed depends on product aligned to
Job Location
GIFT, Gandhinagar