Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Payments process deals with processing transactions received manually thru fax/scan & electronically via SWIFT. The team deals with internal transfers, Outgoing wire transfers, Local currency funds transfers & FX involved transactions. In the process the team needs to liaise with BANA branches, traders, client service teams, FX processing teams & other departments
Job Description
Individual will be a contributing member of the Global Wire Repair Team (EMEA / US). He/ she will contribute towards the process BAU deliverables along with Executing the Process Control framework and business priorities of the Wires.
Responsibilities
• To process / Verify payments (Incoming, outgoing) & exceptions in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.
• Executing the Process Control framework and Support Management in actively driving the business strategies like Zero Repair and Building process Resiliency
• Support the ongoing Industry changes - ISO 200022 - FED / Control Center.
• Support Management in various critical functions of the process on a regular basis.
• Understand various upstream and downstream and effectively communicate that allows daily operations to be carried out smoothly.
• Escalate any process related ambiguities to the SME's (Onshore / Offshore) or Manager for clarification.
• Support the team manager in capturing performance related data and report MIS on a timely basis.
• Have innovative approach to work and continuously identify and implement process improvements.
• Strict adherence to the Tasks and reports with 100% Accuracy expectation.
• Take Ownership of each of the Review / Report and effectively engage Upstream / Downstream team with minimal supervision.
• Seek opportunities to improve process by initiating best practices.
• Identify risk areas in the process and implement mitigation plans.
• Assist the supervisors in preparing various process reports.
Requirements
Education
Graduate or Post Graduate - Commerce (B.Com) or MBA (Finance)
Certifications If Any : SWIFT Certified (Preferably)
Experience Range 6-7 Years
Foundational skills
• Good Communication Skills, both verbal and written
• Proficient understanding of various operational Risk and Controls.
• Proficient understanding of Payments products and related concepts including SWIFT, MT's, Industry dynamics.
• Technical Expertise on various payments related applications In-house (GBS, WTX, GIN, SAA etc.).
• Excellent stakeholder management skills, ability to effectively negotiate and collaborate with the regional representatives.
• Ability to multitask, prioritizing urgent items & meet stringent cut-offs.
• Organized, methodical and customer focused
• Self-driven and able to multi-task with minimal supervision.
• Eye for detail and ability to think on the feet.
• Willingness and able to own tasks to completion
• Flexible and adaptable to changing Business demands.
• Proven ability to interact and handle multiple stake-holders displaying strong business acumen.
• Highly motivated with a zeal to support business strategies and leverage skills in delivering process efficiencies
Desired skills : Flexible
Work Timings
17:30 - 03:30 (Rotational)
Job Location*
Hyderabad