Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Effectively manage processes for the client, ensuring a high level of operational delivery to customers. Maintain day to day client relationship activities and provide input, preparation and support to team members
• May provide recommendations to ensure that the process (from preparation to approval) is equipped with the appropriate checks and balances to ensure accuracy.
• Serves as the escalation point for issues regarding client profiles, keeping leadership apprised of potential areas of concern. Collaborates with internal stakeholders from other functions to help coordinate AML/KYC/Prevention procedures and policies in overall compliance strategy
• Communicates with internal stakeholders like Global Financial Crime, MLRO's and external stakeholders like sales/FLU to resolve any issues in the course of client Onboarding
• Review Complex client structure and provide guidance to the AML Ops team to ensure all requirement are accurately met. Maintain a current understanding of global issues, risk and events that could affect a client risk level.
• Provide on-the-ground expertise on Client Due Diligence requirements (global jurisdictions) as well as Quality Assurance Process. Day to day ongoing coaching deliver and Review QA/QC results from Quality Control team associates and address the team's training deficiencies noted
• Keep Leadership apprised of up to date status of Legal Entities and which may go for potential escalations and Reporting of issues of concern to Operations Support, Senior Leadership
• Oversee the work of Team to ensure it of the highest Quality standards, ensure that the team operates efficiently adheres to Policy & Procedures
• Serve as a first point of contact in an event of any Query comes from regulatory/internal control audit team
• Raise Rebuttal request on the system portal post discussion with team member in case of any incorrect defect marked by Internal Quality Team
• Demonstrate flexibility to manage activities across sites as required and Manage client and cross site team contacts effectively
• Lead/Share insights and subsequent action plans on daily/weekly/monthly calls e.g. operations call, Risk Call, Productivity calls, etc.
• Taking exceptional calls where there is a challenge in obtaining the requirement from client and also help with the 4 - eye check

• Knowledge of AML/CTF and Sanctions is essential. Must be working in a similar role with in the Banking and Capital Markets Industry
• Knowledge of various corporate structures e.g. Funds, Trusts, Partnerships, SPV's, Complex Structures, SPF/PEP, Negative News, etc.
• Advanced communication and presentations skills
• Problem solving and Decision-making skills
• Focus on quality along with an ability to read, understand and adhere to procedures.
• Should have the appropriate communication skills to deal with the complex and rapidly changing situation
• Participate in most conversations and discussion on variety of topics related to AML/KYC
• Provide support to all the members across sites through mentoring
• Familiarity with Global Banking and market products and knowledgeable of regulatory environment, risk framework, policies & standards.