Job Description:
• Asset services process: Team Developer is responsible for understanding and processing dividend/coupon interest and corporate action event for Global Markets in a timely and accurate manner.
• Daily Processing of House and IPB Income/corporate actions events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.
• Resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.
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• Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.
• Maintenance of customer service levels through speedy resolution of queries raised by Prime Brokerage clients and Middle office product controller.
• Daily allocation of client money.
• Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.
• To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.
• Participation in user acceptance testing programs new business projects.
• Act as first point of escalation for Client Service Representatives, onshore management and offshore management.
• Reviewing common workbasket and workflow management.
• Ensuring timely resolutions of Queries/clarifications.
• Review of Errors to identify process and or training issues and address accordingly.
• Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.
• Review of Escalations and Expedites for due diligence by teammates.
• Process Escalations in accordance to documented process and follow through to closure.
• Train associates on process and procedures and provide ongoing support.
• Work process and procedure gaps with Oversight team to closure
Responsibilities*
Understand the sense of urgency of the business and need to be pay attention to detail.
Liaise with both internal/external contacts to resolve the discrepancies.
Monitor group mailbox for the team and respond to emails within 24 hrs
Ensure all notifications are processed timely and accurate
Ensure all the Votes are processed accurately
Ensure process SLAs are met based upon activity type
Ensure self meets corporate and department audit/compliance regulations
Refer exceptions to the Team Lead before deadlines
Identify potential areas for process improvement & highlight the same to the TL/AM
Strong work management skills and experience as SME in Corporate Actions.
Excellent Knowledge of financial and capital markets (equity and debt).
Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).
Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.
Fair Analytical skills & eye for detail
Demonstrated ability to quickly learn new processes and tools and incorporate to work environment.
Must have excellent customer service skills.
Proficient skills in English language (speaking, writing and comprehension).
Time and organizational management.