Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Line of Business Job Description:
Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA team that is responsible for implementing the QC/QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.
The GCAOO QC/QC Employee Readiness Specialist performs training across multiple QC/QA teams specific to the quality application, Integrated Quality Solution (IQS), and process training for the effective testing of customer due diligence requirements. This role will support the required training of newly onboarded QC/QA testing teams as well as ongoing QC/QA tester performance measurements that ensure the repeatability and reproducibility of results across the centralized team.
Role Responsibilities:
- Lead in the delivery of trainings aimed at providing a strong understanding of the quality application, IQS, as well as process related training to effectively execute QC/QA testing.
- Tasked with the development of new content and materials related to training topics, standard operating procedures, and/or ever evolving changes within Global Financial Crimes/AML.
- Proven ability to communicate effectively with learners, peers, and management. Being able to deliver training materials, provide coaching, and deliver reporting in a manner that is clear and succinct.
- Must be adaptable to ever changing environments, demonstrates forethought and preparedness should the need arise related to training deliverables and subject content.
- Ability to motivate and foster development of others. Serving as a primary point of contact for those assigned to the various training initiatives.
- Proven problem solver with a track record of overcoming challenges, thinking outside the box, and providing solution driven feedback.
Require experience:
- 2-5+ years of Anti Money Laundering, Risk, Audit and / or governance and compliance background
- Demonstrated ability to lead the delivery of trainings aimed at providing a strong understanding of the quality application, IQS, as well as process related training to effectively execute QC/QA testing.
- Demonstrated ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
- Proven ability to communicate effectively with learners, peers, and management.
Preferred skills:
- Direct AML IL/QA and/or business controls experience
- Direct team training experience
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Shift:
1st shift (United States of America)
Hours Per Week:
40