Senior Service Specialist

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

Due to an ever increase client portfolio, we are looking for a Senior Service Specialist who has experience with Commercial Cards to join our Client Level Servicing team. We are a Servicing team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for delivering high levels of client level servicing with a client portfolio ensuring that client queries and escalations are dealt with effectively.

Responsibilities:

• Being responsible for supporting clients card accounts

• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.

• Employing polished verbal and written communications to constantly keep our client and sales partners informed.

• Possessing a passion and urgency to serve our clients and operate as a client advocate.

• Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

• Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.

• Working independently with strong organisational skills to overcome challenges with requests and ensures our clients' needs are satisfied.

• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

What we are looking for:

• Broad understanding of card management products

• Excellent education history

• Prior experience gained within financial services or investment banking.

• Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function.

• Excellent interpersonal, communication, presentation, organisation and team skills

• A Critical Thinker/Problem Solver.

Skills that will help:

• Strong oral/written communications

• Teamwork/Collaboration.

• Professionalism / strong work ethic

• Driven to build strong client relations

• English and one other language required (French / German / Spanish / Italian

• Previous client level servicing experienced essential

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.