Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. The Specialized Servicing & Fulfillment Operations Team is seeking an experienced and motivated individual to join our high performing team.
Job Description
This position is for an analyst role supporting Specialty Servicing and Fulfillment Operations. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other BI Tools to provide analytical support on strategies and operational health. Responsibilities include participating in client meetings to understand needs to develop requirements, performing data research, creating report visualizations, and managing report deployment including user on-boarding. Job expectations include developing, maintaining, and enhancing reports to deliver comprehensive end-to-end reporting solutions.
Additional areas of focus include performance summaries of various key performance indicators and metrics over time, uncover actionable business insights to drive responses to performance trends, and the production of reports and updates for senior management to ensure consistency and performance excellence across Specialty Servicing and Fulfillment Operations.
Responsibilities
- Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs.
- Identify process improvements and efficiencies via data analysis.
- Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions.
- Produces performance reports and analytics for senior management.
- Leads coordination of the production of product performance reports and updates for senior management.
- Participate in collaborative reporting and design sessions with organizational stakeholders and business owners to design, build, and deliver reports and dashboards to meet business goals.
- Validate the integrity and quality of data required for performing analysis.
Requirements
Education
- Graduate (Any stream).
- Certifications If Any: NA.
Experience Range
- 04 Years To 06 Years.
Foundational Skills
- SQL / SAS /Alteryx - Intermediate to Expert.
- Tableau and Excel.
- 8 to 12+ years of analytics and reporting experience.
- Strong quantitative, critical thinking, and analytical skills.
- Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business.
- Must understand how to pull data and present it in a story to the FLU / Leadership.
- Ability to work independently as well as in a team environment.
- Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines.
- Strong written and oral communication skills.
- Knowledge of business intelligence tools.
- Excellent analytical & problem-solving skills.
- Data Visualization.
- Data and Trend Analysis.
- Business Analytics.
- Monitoring, Surveillance, and Testing.
- Critical Thinker.
Desired Skills
- Na.
Work Timings
- 02.30 PM To 11.30 PM (Weekend Off).
Job Location
- Chennai.