Job Description:
Job Title: Senior Fulfilment Advisor
Corporate Title: VP
Location: Bromley
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Location:
Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you will find plentiful and easy commuting routes, with central London just 15 minutes away by train.
Job Description:
First point of contact for clients submitting Trade implementation requests via email channel for high revenue clients. Handles end-to-end processing for complex implementation while engaging other business partners as needed. Work with internal business partners to ensure the successful implementation of services.
Responsible for acting as the primary interface with the client to establish all connectivity between organizations. Organizes all internal and external project related activities to ensure a timely and smooth client implementation process related to trade finance products, services, and technology solutions. Experienced senior professional and mid-level contributor able to work with senior leaders and high-pressure environment.
Responsibilities:
- Manage dedicated email inbox, prioritize, client requests, case and implement eligible item
- Create a case/package for tracking, monitoring and E2E resolution as applicable
- Receive and respond to implementation requests received by email and questions from internal partners
- Conduct limited research and respond to client and be able answer questions and inquiries
- Utilize the various bank systems to support clients' requests
- Managing the end-to-end onboarding of clients to the Trade platform so that these clients are eligible for standard Trade products and Supply Chain Finance programs
- Overseeing all elements of relevant KYC and Legal documentation required to facilitate client onboarding.
What we are looking for:
- Ability to coordinate with multiple stakeholders and conflicting priorities
- Knowledge of global trade business
- Ability to manage timelines, display sound judgment, and identify points for escalation
- Collaborative, experienced in working with business partners to achieve goals and successfully complete projects and initiatives
- Project and/or Project Management skills
Skills that will help:
- Excellent client communication skills (written and verbal)
- Good organizational and time management skills
Benefits of working at Bank of America
UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America
Good conduct and sound judgment are crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.