Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Enterprise Technology team provides technology solutions to support the Chief Administrative Office, Internal Technology and Global Human Resources Organizations. The key functions performed are master planning, vendor management, business engagement, application design & development, and application life-cycle planning. The CAO Group is responsible for strategic and operational priorities that support our company's eight lines of business for EEDAT
Job Description
This role will provide SME in support of Microsoft Teams and Office 365 core services and must also have enterprise customer project experience including discovery, migration architecture and recommendation, design plans, implementation guides, communications plans and other facets of service delivery.
Responsibilities
- To lead on the delivery of all Microsoft related work that over M365 platform: Exchange Online, Teams, SharePoint Online, One Drive and Power Platform
- Ensuring that the service is monitored, maintained and all new developments are brought to light and offered up to senior management for review and delivery. Keeping up to date with new and emerging changes will be paramount.
- Expected to proactively identify opportunities for business areas to benefit from the use of new Microsoft technology, to assist in the development of use and business cases.
- Manage and provide support to the platform - supervise & contribute to support, enhancement and administration queries.
- Leads on the configuration of the M365 suite and advises on best practices.
- Work with the wider Team to
- Assess and champion the use of Microsoft's entire platform, e.g., Power platform, Data and API
- Ensure consistency in approach to support M365 environments.
- Ensure essential security standards and best practice for data protection are in place, in particular focusing on the key requirements from the Public Services Network
- Ensure all relevant software documentation is kept up to data and reflects current and future requirements for the organization.
- Demonstrate available capabilities and solutions to business areas.
- Demonstrate reports, dashboards, and analytic services.
- Reporting and alerting used for troubleshooting, audit and problem resolution.
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Requirements
Education
- BE / B. tech / MCA / Any Post Graduation
Certifications If Any: NA
Experience Range
- 15 + Years
Foundational Skills
- 10+ years' experience of working with enterprise class collaboration platforms
- Experience and knowledge with managing MS Teams, One Drive, SP Online
- A thorough understanding of existing and emerging Office 365 and related core technologies.
- Experience and knowledge around Audio/Video and conferencing services
- Experience and knowledge in Voice services including MS teams Enterprise voice
- Experience in voice/video and AV technologies, which can be a combination of experience in the Microsoft Skype, Microsoft Teams, telecommunications, network engineering.
- Experience in deploying and operating Microsoft Teams services, cloud connectivity and network infrastructures supporting an enterprise architecture.
- Experience and knowledge with Azure AD Group, O365 license management and O365 Groups
- Exposure to O365 Guest Access and Third-party product integration
- Working networking knowledge, DHCP, TCP/IP, WINS, subnetting, firewalls
- Ability to create detailed architectural designs and author documents and test plans
- Self-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategically
- Effectively contribute to design and development of solutions through the entire product lifecycle
- Effective at time management so as to deliver quality solutions on time
- Strong troubleshooting and problem-solving skills
- Ability to shift and pivot with changing responsibilities
- Strong interpersonal skills with excellent verbal and written communication, able to communicate effectively to senior leadership
- Comfortable sharing ideas and concepts in a highly collaborative team
- Have experience with ITIL foundational and Agile process methodologies
- English Speaking/Writing
- Excellent written and verbal skills
- Strong dedication to quality customer service
- Excellent analytical and problem-solving skills.
- Exceptional organizational and analytical skills with high attention to detail
- Possess a personal sense of urgency and the ability to handle a fast-paced environment.
- Ability to work with business and technical teams to build requirements and technical artifacts
- Demonstrative knowledge on M365 suite of products especially Onedrive, Sharepoint Online, Teams, Power BI etc
- Strong Written and verbal Communication along with Presentation Skill
- Strong Project Management Skills
Desired Skills
- Experience working in a large financial service company.
- .NET Full Stack
- Experience with Enterprise networking technologies, including, multi-regional Email concepts, Multi-Geo in M365
Work Timings
- 12:00 PM - 9:00 PM IST
Job Location
Chennai and Hyderabad