Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
We are seeking a talented and experienced Senior Key Management Service (KMS) Operations Manager (SRE) to join our team. In this role, you will be responsible for ensuring day to day 24/7 operational reliability, stability, and security of a robust enterprise key management infrastructure. Work closely with our CIOs , engineering and security teams to maintain highly available and performant KMS solutions.
Job Responsibilities:
- Manage and maintain key management Operational infrastructure to meet user's needs, security and compliance requirements.
- Strong knowledge of Incident and Problem Management systems like Remedy or ServiceNow.
- Monitor and optimize the performance and scalability of KMS Infrastructure.
- Lead and manage an operations team using problem solving skills with the ability to troubleshoot and resolve issues related to key management services, including encryption, decryption, and key rotation.
- Implement and enforce security best practices to protect sensitive data and cryptographic keys.
- Strong collaboration with Engineering and other cross-functional teams to implement automated workflows for key lifecycle management.
- Participate in on-call rotations and respond to incidents in a timely manner.
- Conduct post-incident reviews and implement preventive measures to minimize the risk of recurrence.
- Stay up to date with industry trends and emerging technologies related to key management and cryptographic standards.
- Hands on experience working on Linux/Unix and/or Windows server platforms
- Automation/scripting experience using python, python, Perl, shell scripting or PowerShell
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Qualifications:
- 5+ Years of Experience in Operational Background including Triage, Issue Mitigation, Post Problem Review and Problem Management skills
- Deep understanding of cryptographic principles and key management best practices
- Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS
- Excellent troubleshooting and problem-solving skills
- Ability to work effectively with other functional areas and understand the operational and cultural issues relevant to achieving superior results
Desired Qualifications:
- Experience using Utimaco, Thales, Entrust, etc. products for HSM and other Key Management components like legacy Gemalto, Vormetric or CipherTrust Manager
- Familiarity with DevOps practices and tools (e.g., CI/CD pipelines)
- Certifications such as AWS Certified Security - Specialty or Certified Kubernetes Administrator (CKA)
- Knowledge in Quantum Cryptography
- Java/API - microservices knowledge
- Verbal, written communication and interpersonal skills
- Ability to present complex security subjects to internal partners
Skills:
- Influence
- Risk Management
- Stakeholder Management
- Technical Strategy Development
- Analytical Thinking
- Collaboration
- Result Orientation
Shift:
1st shift (United States of America)
Hours Per Week:
40