Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Additional responsibilities:
This job is responsible for driving and executing on internal control discipline and operational excellence within Corporate Audit & Credit Review. Key responsibilities include providing analytical and administrative support for a portfolio of CACR processes to drive process improvement, risk discipline, and adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality review processes which evaluate data to help identify, track, and report issues and control improvements for remediation.
- Oversees the design and effectiveness of the risk and control environment for a portfolio of CACR processes and ensures adherence to enterprise-wide standards
- Conducts and coordinates quality inspection reviews and challenge to enhance process performance, health, and control effectiveness
- Supports evaluation and prioritization of enhancements and opportunities, including employee feedback, leadership input, risks, issues etc.
- Establishes a model for continuous process improvement by applying process engineering best practices
- Identifies themes in process health data, employee feedback and opportunities which warrant broader consideration
- Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Required Qualifications:
- Significant experience in process design, process management, process mapping, and documentation
- Strong experience in documentation, evaluation, and improvement of complex business processes with a demonstrated ability to be detail-oriented on business process concepts
- Advanced experience in data analysis and related tools (e.g. excel advanced functions)
- Strong written and verbal communications skills; comfortable interacting with senior leaders
- Ability to effectively facilitate meetings, capture key outcomes/actions and own project/process documentation
- Intellectually curious to seek new and better ways of maintaining sustainability
- Proficiency with process modeling tools such as Visio or ARIS
- Ability to work across functional areas to manage risk and drive continuous improvement
- Direct experience in controls and issues management
Desired Qualifications:
- Certified Associate in Project Management (AMP) or Project Management Professional (PMP) certifications
- Professional certifications related to Six Sigma or Design Thinking.
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Shift:
1st shift (United States of America)
Hours Per Week:
40