Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

An intermediate level position in a multi-skilled environment performing the process for extraction and capture while demonstration deep expertise in a multi-skilled environment within Retail Loan Check Processing. The position requires an individual who is production and quality focused and capable of working in a high volume and demanding continuous production environment. Responsibilities may include: basic level reporting, alpha and numeric data entry, reviewing and processing transactions for posting, sorting using electronic or mechanical equipment, reconciling, cross educating peers, performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service, effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Associates will be fully trained in and aware of 5S and Lean Principles as well as Operational Control Risk and will be expected to routinely fully comply and exhibit behaviors consistent with 5S, Lean and Risk Mitigation. The individual must be a self-starter, able to be cross-trained on multiple pieces of equipment (high speed and low speed imaging capturing on OPEX machines), a team player, organized, and results oriented with exceptional work habits. Durability, flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all Department policies and safety regulations. This position will work under the general supervision of the shift leader(s).

Schedule: Monday, Wednesday, Thursday, Friday, Saturday 10:00 AM - 6:30 PM

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

• Highly organized with strong attention to detail and accuracy
• Excellent time management and prioritization skills, with ability to meet deadlines
• Strong operational business acumen
• Self-starter/Self-Motivator
• Exhibit excellent verbal, written communication, and interpersonal skills.
• Demonstrate the ability to multi-task, strong attention to detail.
• Overtime will be required at times given volume
• Customer/client focus with the ability to work in high volume environment, adhering to production standards and service level agreements
• Consistently meets established performance standards on all job assignments

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40