Production Services Specialist - GBS IND

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Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Enterprise Risk and Finance Application Production Support (ERF APS) team provides technology solutions to support the Chief Risk Officer and Enterprise Capital Management Organizations. The Risk technology teams calculates various risk metrics including Credit, Market and Liquidity Risk for the various LOBs within the bank, supports the Risk business to generate actionable insights and ensure that we stay within our Risk Limits. It also enables reporting of the data to various regulators and supports key regulatory mandates including Enterprise Stress Test runs. The technology teams also support functions that manages the Bank's capital and invests capital on behalf of the enterprise, manage earnings, liquidity, and funding. It also supports the business which oversee mortgage servicing rights, pricing, hedging, trading, and delivery of mortgage products.

Job Description

The role is for a Production Support team supporting the Counterparty Credit Risk (CCR) Suite Applications. The key services provided by the support team is batch/Customer queries support. The individual will be hands on with day-to-day operations and be required to have a strong technical and business background. CCR comprising of Credit Studio / Sparck, Jade (Deal Approval), Report Engine, HFAD etc which calculate the Counterparty Credit Risk, potential exposure, Counterparty Portfolio etc. requirements for the positions held by various clients and generates reports which are used to raise regulatory reporting (IMM). This reporting ensures Bank stays compliant with various Federal as well as Regional regulatory requirements like CCAR and Stress Test. Typical activities of the production support and management include but are not limited to application and batch monitoring and health check to assure system availability and stable performance, production incident management, trouble-shooting application performance issues. In carrying out the production duties, associate needs to follow the bank's production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements.

Responsibilities

• Ability to keep schedule, make tight deadlines, work timely and independently. The expectation is that this person will require day to day operations keeping the system healthy
• Manage and create reports on user calls, batch issues and status, escalate when items are not addressed (this is a critical day to day task)
• Assist with report to support monthly metric reporting.
• Coordinate and perform Disaster Recovery test.
• Assist with gathering of sox/audit evidence.
• Ability to prioritize and engage management in situations when prioritization is a challenge.
• Develop a deep understanding of the business needs and strategic directions.
• Provide subject matter expertise for support of risk applications.
• Investigation of root cause analysis and corrective action.
• Work closely with Business Partners and Development team
• Lead from front in order manage production outage (Incident / Problem Management) and ensure proper communications are sent out in time.
• Understand the basic functionality of CCR Business and its dependent upstream requirements.
• Ensure that the business queries are answered and resolved within defined SLA.
• Ensure that the daily batches are running well and are completed within defined SLA's.
• Automate the Manual work as and when required.
• Improve the efficiency of environment by re-engineering the process to remove redundancies.
• Build good relationship with Business users, Dev partners and other support teams.
• Work on additional projects for improving production efficiency as well as reducing risk.

Requirements

Education: BE/ B. Tech/ M. Tech/ MCA

Experience Range: 6 to 8 years

Foundational Skills

• Unix, Sybase, Shell scripts, Autosys and SQL
• General financial instruments knowledge (equities, fixed income, options, swaps, futures, foreign exchange) in capital markets area.
• Hands on experience in UNIX and shell scripting.
• Hands on experience in Database (Oracle OR SQL Server OR Sybase)
• Experience in Job scheduling tools like Autosys
• Experience in Monitoring tools Dynatrace
• Aware of ITIL concepts like Incident and Problem Management.
• Team Management experience

Desired Skills:

• Python,

Work Timings: Rotational Shift 6.30 AM - 3.30 PM IST; 10.30 AM - 07.30 PM IST;

Job Location: Chennai