Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process overview
CFPT GWIM Application Production Support team deals with all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.
Job Description
Individual will be responsible for taking the full ownership of L3 production support for assigned application, Conduct Root Cause Analysis, Comfortable with complex troubleshooting and On call rotation is required, Participate/host calls independently with onshore business and technology team.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities
- Technical SME's for Production environment for the applications we support
- Provide Level 3 Application Production support for UCAL applications.
- Troubleshoot application integration/infrastructure issues in an enterprise wide windows environment
- Support Single customer issues
- Work on Root Cause Analysis with Problem Management team for any Production Outages/Incidents
Requirements
- Education BSC/B.E/Btech/Mtech/MSC/MCA
- Certifications If Any -None
- Experience 3 - 5 yrs
Foundational skills
- Knowledge and experience with .NET framework, ASP.NET, C#
- Knowledge in Java/J2EE
- Knowledge of RDBMS (SQL, Oracle)
- Should be able to analyze and troubleshoot production issues
- Good Understanding of WCF/WPF
- Knowledge on various protocols such as SOAP/HTTPS, SFTP
- Strong Log analytical skills
- Working knowledge of Ajax, Javascript, JQuery, XML
- Experience in monitoring tools like Dynatrace, Splunk etc...
- Desired skills*
- Good Knowledge in ITSM process and communication skills
Work Time 1: 7.30 am - 4:30 pm /11.30 pm - 8.30 pm
Job Location Chennai