Job Description:
Job Title: Process Design Consultant
Corporate Title: AVP
Location: Chester
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Location: Chester
Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.
Role Description:
We have an exciting opportunity for a Process Design Consultant to join our Process Design and Operational Excellence organization, part of Global Credit, AML, and Onboarding Operations. The Process Design Consultant reports into the GCAOO organization, partnering with business function leaders, operations process owners and subject matter experts, to provide an end to-end view of their processes, analyse impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering. The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GCAO Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.
Responsibilities Include:
- Process analysis, process modelling and process governance for the Global Credit, AML, and Onboarding Operations
- Process Challenge and Process Improvements
- Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation
- Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors
- Support the program's short-and-long term strategy
- Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design.
- Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities
What we are looking for:
- Prior experience in Operations desirable
- Preferred process improvement and Operational Excellence exposure
- Experience working in a global environment
Additional Skills:
- Critical thinking skills - ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
- Creativity - able to look at a problem from a new perspective and to develop new ideas and solutions
- Ability to understand new technologies, intellectually curious.
Benefits of working at Bank of America
UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America
Good conduct and sound judgment are crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.