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Operations Team Lead - Reconciliation Center of Excellence

AT Bank of America
Bank of America

Operations Team Lead - Reconciliation Center of Excellence

Newark, DE

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

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Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

  • Resolves day-to-day problems and executes deliverables within the business unit
  • Provides functional expertise knowledge to projects or initiatives relating to the business unit
  • Manages team workload and provides general oversight and direction to team
  • Maintains internal, operational, and financial controls and works within risk appetite of the business unit
  • Reviews processes to ensure they are efficient and implements process improvement opportunities

Skills:

  • 2 years' Operations experience
  • Attention to Detail
  • Collaboration
  • Customer Service Management
  • Customer and Client Focus
  • Fraud Management
  • Active Listening
  • Administrative Services
  • Business Operations Management
  • Data Collection and Entry
  • Quality Assurance
  • Client Management
  • Coaching
  • Performance Management

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Newark, DE, USA
Job ID: BankOfAmerica-JR-25007291
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Sabbatical
  • Financial and Retirement

    • Performance Bonus
    • Company Equity
    • 401(K) With Company Matching
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program