Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description
This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.
Responsibilities
- Working as a team leader, this position is responsible for ensuring the day to day operations of the team run smoothly which results in the timely and accurate settlement of financial products for Merrill Lynch Canada Inc. The team lead will report to the department manager and be responsible for ensuring controls, regulations and procedures are followed and working effectivity
- Provide technical expertise and guidance to other associates in relation to data processed in the area. Leveraged knowledge from other roles, including desire to grow beyond the Lead role. Participate in the daily activities of the settlements area, monitoring workflow and supporting associate needs. Work with the department, leveraging the team, to identify opportunities to make processing flows more efficient. Create, document, and implement technical solutions. Is ready and willing to work on projects whether they are scheduled or adhoc. Problem resolution: Identify, investigate and devise corrective action. Works well under pressure with daily deadline
- Proven organizational and time management skills. Ability to work in a fast paced, deadline-oriented environment. Strong interpersonal skills to manage your relationships within custodian, and internal & external client
- Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
- Drives execution of complex financial and non-financial client transactions
- Supports process improvements, requirements, and initiatives across multiple stakeholders
- Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
- Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
- Reviews and updates written procedures to ensure accuracy
- Supports operational team projects and production of executive-level reports and presentations for senior management as needed
Requirements
- Three to five years of experience within Operations environment with a financial institution.
- Post-secondary education or equivalent experience > 5 years.
- Knowledge of payment processes and Canadian clearing systems/rules an asset.
- Ability to execute tasks assigned with exceptional quality and accuracy.
- Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset.
- Excellent communication and problem-solving skills
- Demonstrated initiative and the ability to work with minimal supervision.
- Ability to multi-task and identify root cause of payment failures or errors.
- Strong accounting skills
- Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities.
- Ability to meet established deadlines in a fast-paced environment.
- Availability to work shifts, statutory holidays, and weekends, as required.
Skills
- Risk Management
- Written Communications
- Active Listening
- Attention to Detail
- Critical Thinking
- Oral Communications
- Problem Solving
- Adaptability
- Collaboration
- Prioritization
What Bank of America Offers
Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.
Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.
Bank of America is an Equal Opportunity Employer.
Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.