Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
The SOACC Operations Specialist I is responsible for physical security, life safety, threat management, technical security or intelligence analysis functions from a 24 hour command center. Assigned responsibilities ensure compliance with the Federal Bank Protection Act and other applicable federal, state and local regulations, life safety for employees and customers, the protection of bank assets and the timely communication of incident information to appropriate first responders, customers and all levels of leadership within Bank of America. Maintains professional composure while providing critical support for employees by engaging Protective Services, Life Safety, Threat Management, law enforcement, emergency medical services, property management and suppliers as required. Emphasis is placed on the employee's ability to consistently achieve production targets answering a steady volume of phone calls relating to life safety, asset protection, security issues, administrative and information inquiries while maintaining a strong attention to details, excellent verbal and written communications appropriate to the creation of concise incident reports capturing critical details and engaging appropriate parties while also monitoring, and maintaining BAC burglar alarm and DVR systems.
Skills:
- Active Listening
- Adaptability
- Attention to Detail
- Facilities Management
- Oral Communications
- Critical Thinking
- Customer and Client Focus
- Decision Making
- Emotional Intelligence
- Problem Solving
- Business Operations Management
- Collaboration
- Due Diligence
- Issue Management
- Written Communications
Required Qualifications:
- High School Diploma or GED: Required; an Associate's or Bachelor's degree in a related field (e.g., Criminal Justice, Security Management) is preferred.
- Knowledge of Security Protocols: Understanding of security protocols and emergency response procedures.
- Crisis Management: Experience in handling crisis situations calmly and effectively.
Desired Qualifications:
- Bachelor's Degree or equivalent work experience.
- Experience with Incident Management Systems: Familiarity with incident management processes and systems.
Shift:
2nd shift (United States of America)
Hours Per Week:
40