Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
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The Distributions Operations Specialist is responsible for reviewing and processing a variety of complex money movement requests for Bank of America/Merrill clients and providing support to internal financial service advisors and Operations Generalists. Processing includes verbal and/or written transaction requests and employs a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company. The specialist role is expected to handle more complex distributions, escalations, client complaints, as well as continued follow up and quality control review.
Required Qualifications:
- Proficiency with money movement internal policies and procedures
- Strong knowledge of retail and retirement investment products
- Problem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems
- Professional Demeanor: Demonstrating patience, composure and client service attitude
- Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's request
- Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others
- Strong ownership and resolution skills
- Good organizational and time management skills
Desired Qualifications:
- Customer Service experience
- Operations processing experience
- Ability to multi-task
Enterprise Job Description:
This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include providing clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. Job expectations include focusing on more complex processes.
Responsibilities:
- Processes transactions according to established procedures and prescribed processes required
- Demonstrates operational discipline while handling complex and diverse operational functions
- Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
- Assists with phone calls, email boxes, and processing queues
Additional Skills Used:
- Account Management
- Adaptability
- Customer and Client Focus
- Data Collection and Entry
- Process Effectiveness
- Active Listening
- Continuous Improvement
- Customer Service Management
- Data Quality Management
- Result Orientation
- Attention to Detail
- Business Operations Management
- Business Process Analysis
- Critical Thinking
- Process Management
Shift:
1st shift (United States of America)
Hours Per Week:
40